Compliance Representative

GM Financial; Monterrey; On-site; MXN 420,000 - 660,000; Full time

Job summary

GM Financial in Monterrey is seeking a regulatory compliance professional to monitor requirements from Mexican authorities and assist with inquiries and investigations in collaboration with Legal and Compliance teams.

You will help track findings, support remediation, and prepare dashboards, metrics, and regulatory reports. The role emphasizes strong research, analytical skills, attention to detail, and effective communication in a fast-paced environment.

Qualifications

• Strong research and analytical abilities.
• Excellent attention to detail and organizational skills.
• Effective written and verbal communication abilities.
• Ability to handle multiple priorities and deadlines.
• Results-oriented mindset and problem-solving skills.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word).

Responsibilities

• Monitor requirements from local Mexican regulatory authorities (e.g., CONDUSEF, CNBV, PROFECO, BANXICO).
• Assist with Financial Education Program activities in collaboration with AMFE and CONDUSEF.
• Conduct monitoring and testing activities; document results.
• Track risk acceptances, observations, and findings for remediation.
• Support intake, investigation, documentation, and follow-up of complaints with Legal Counsel.
• Prepare compliance dashboards, metrics, and regulatory reports; respond to CNBV inquiries.

Skills

Research skills

Analytical skills

Attention to detail

Written & verbal communication

Time management

Tools

Microsoft Office

Job description

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

Job Description

Why GM Financial? GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose

We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

Responsibilities

About the role

This role supports regulatory compliance activities by monitoring requirements from Mexican authorities, assisting with regulatory inquiries, and helping investigate customer complaints while partnering with Legal and compliance teams. The position also contributes to risk management efforts by tracking findings and remediation actions, conducting monitoring and testing activities, and preparing compliance dashboards, metrics, and regulatory reports.

In This Role You Will

• Support the monitoring of requirements issued by local regulatory authorities such as CONDUSEF, CNBV, PROFECO, BANXICO, and others.
• Support the execution of Financial Education Program activities in collaboration with AMFE and CONDUSEF.
• Perform monitoring and testing activities and document results.
• Track and monitor Risk Acceptances, observations, and findings to support timely remediation.
• Support the intake, investigation, documentation, and follow-up of complaints in coordination with Legal Counsel.
• Support the preparation and submission of responses to inquiries received from the CNBV.
• Prepare Compliance dashboards, metrics, and regulatory reports.

Qualifications

What makes You an ideal candidate

• Strong research and analytical skills.
• Strong attention to detail and organization.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities and deadlines.
• Results-oriented mindset.
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word).

Additional Knowledge And Skills

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people’s rights and freedoms.

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