Compliance Assistant

Redial BPO; Tijuana; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Redial BPO in Tijuana, Baja California, is seeking a meticulous IT Compliance Assistant to ensure our information systems meet SOC 2, ISO 27001, and PCI-DSS standards.

You will monitor security tools, manage access controls, document policy evidence in SharePoint, and assist IT teams on security incidents.

Bachelor's progress in cybersecurity or related field, English B2, and a 7-4 schedule are required; onsite work with strong teamwork.

Formación

• Bachelor’s degree in Cybersecurity, Information Security, Industrial Engineering, Business Admin, or related field.
• English language at B2 level with strong communication skills.
• Schedule: 7-4 PM, Monday to Friday.
• Experience with compliance and IT security controls preferred.

Responsabilidades

• Security Monitoring: Track security tools and escalate anomalies.
• Risk & Compliance: Assist in identifying gaps for SOC 2, ISO 27001, PCI-DSS.
• Access Control: Review permissions to enforce least privilege.
• Documentation: Maintain records in SharePoint and GRC tools.
• Incident Support: Document security events and assist network troubleshooting.
• Training & Awareness: Help develop security training materials.

Conocimientos

IT compliance

Security monitoring

Access control

Documentation

Risk assessment

Communication

English proficiency

Educación

Bachelor’s degree (in progress) in Cybersecurity or related field

Herramientas

SharePoint

SIEM

Active Directory

Firewalls

Networking

Ticketing systems

Descripción del empleo

Title: Compliance Assistant

Department: IT

Location: Blvrd Gral Rodolfo Sánchez Taboada 9551, Zona Urbana Rio, 22010 Tijuana, B.C.

Work type: Onsite

Position Summary: We are seeking a highly motivated and detail-oriented IT Compliance Assistant to join our growing team. The IT Compliance Assistant will be responsible for ensuring that our information technology systems, processes, and data adhere to all applicable internal policies, external laws, and regulatory frameworks. This role is crucial in minimizing IT-related risks, safeguarding sensitive information, and maintaining the organization's reputation and integrity.

Key Responsibilities

• Security Monitoring: Track security tools including antivirus, SIEM, firewalls, and endpoint protection; escalation anomalies as needed.
• Risk & Compliance: Assist in identifying security gaps and conducting evaluations to ensure adherence to SOC 2, ISO 27001, and PCI-DSS standard
• Access Control: Review account permissions and access logs to ensure the principle of "least privilege" is maintained
• Documentation: Maintain structured records in SharePoint and GRC tools, ensuring security policies and audit evidence are up to date
• Incident Support: Document security events, track resolutions, and support IT teams in identifying network misconfigurations
• Training & Awareness: Help develop and implement security training materials for employees.

Requirements

• Education: Bachelor’s degree (completed or in progress) in Cybersecurity, Information Security, Industrial Engineering, Business Administration, or a related field.
• Language: English B2 proficiency with strong verbal and written communication skills.
• Schedule: 7-4 PM, Monday to Friday.

Technical Skills: Basic knowledge of IT environments (Active Directory, firewalls, and networking).

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with workflow management tools like SharePoint or ticketing systems.

Soft Skills: Highly curious, detail-oriented, and comfortable interacting with various corporate teams.

Preferred Qualifications

• 0-2 years of experience in IT operations, security, or compliance (internships included).
• Foundational certifications such as CompTIA Security+, Cisco CyberOps Associate, or ITIL Foundation.
• Experience with data analysis or security monitoring tools.

What We Offer

• Technical Growth: Gain hands-on engagement with system hardening and security infrastructure.
• Professional Environment: Work within a structured hierarchy reporting to the Compliance Officer and VP of Global Operations.
• Tools Provided: Assigned high-performance laptop (16GB RAM) for virtualization and security scanning tasks.

All qualified applicants will be evaluated based on their experience, skills, and competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any characteristic protected by applicable law.