Community Support Agent

Oru Kayak; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A rapidly growing outdoor product company is seeking a Community Support Agent in Mexicali. The role focuses on providing exceptional customer support, resolving issues efficiently, and promoting products through clear communication. Ideal candidates have 1-2 years of experience in customer service and excellent English skills, embodying empathy and adaptability to meet diverse customer needs.

Servicios

Administrative Benefits

Formación

• 1-2 years of proven customer support experience.
• 90% English proficiency.
• Familiarity with CRM systems.

Responsabilidades

• Listen to customers’ concerns and issues.
• Promote products positively and address customer queries.
• Help customers with warranty or return claims.

Conocimientos

Empathy

Adaptability

Clear Communication Skills

Patience

Problem solving skills

Educación

High School Diploma or equivalent

Herramientas

CRM systems

Descripción del empleo

About Solo Stove:

This is our reason for being: We design simple, ingenious outdoor products that help you create good moments that become lasting memories.

With everything we do as a company, we challenge the status quo. We find new ways to look at commonly accepted scenarios and make them better. From our super-efficient, ultra-light camp stove that runs on sticks and twigs to our fire pits that produce a mesmerizing, smokeless flame, our products are designed to be the perfect tool.

Title:Community Support Agent

Reports to:Community Support Manager

Benefits:Administrative

Job Description:

A Customer Service Representative, will act as a liaison, provide product information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.

Responsibilities and Duties

• Listen to customers’ concerns, issues, and questions.
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
• Recommend possible products to meet the customers’ needs.
• Prepare product and customer reports by gathering data collected during customer interactions.
• Help customers with their warranty, replacement or return claims needs and report them.
• Processing orders
• Quoting orders

Education & Experience Requirements:

• 1-2 years of proven customer support experience or experience as a customer service representative
• 90% English
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.

Required Skills/Abilities:

• Empathy
• Adaptability
• Clear Communication Skills
• Patience
• Problem solving skills.

Education & Experience Requirements:

• 1-2 years of proven customer support experience or experience as a customer service representative
• 90% English
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.

Required Skills/Abilities:

• Empathy
• Adaptability
• Clear Communication Skills
• Patience
• Problem solving skills.