Community Manager (Community Moderation) - Video Games

Keywords Studios; México; A distancia; MXN 549.752 - 824.629; Jornada completa

Descripción de la vacante

A leading gaming solutions provider is seeking a Community Manager to enhance player engagement on social media. The ideal candidate will possess C2 level English proficiency and have experience in community management. Responsibilities include creating captivating content, moderating discussions, and providing valuable insights to developers. This full-time role offers the opportunity to work in a passionate, gaming-driven environment with a focus on community growth.

Formación

• Experience in managing or moderating online communities within the gaming space.
• Outstanding communication and writing skills.
• Strong understanding of various social media platforms.

Responsabilidades

• Review community interactions on social media and respond to player queries.
• Craft engaging content for social media.
• Maintain discussions in line with community guidelines.
• Create reports to support community growth.
• Propose initiatives to grow the community.
• Forward important player feedback to developers.

Conocimientos

C2 level English proficiency

Community management

Communication skills

Passion for video games

Social media understanding

Descripción del empleo

Community Manager (Community Moderation) – Video Games

Since 1998, we’ve been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to lend a hand to video‑game developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally—Player Engagement—in which we provide technical support, community management, and trust & safety services for a wide range of AAA and Indie studios within the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

Become the gaming community’s rockstar as our Community Manager! Engage players on social media, create epic content, and be their voice toward the dev team behind their favorite game. Your suggestions will level up the gaming experience and make the community grow stronger every day. Join us for a thrilling journey in the world of gaming! 🚀🎮

Responsibilities

• Review all incoming community interactions on various social media platforms and respond promptly to player queries and comments, ensuring their voices are heard and valued.
• Craft engaging content for social media that captivates and excites the gaming community.
• Apply moderation skills to maintain discussions and comments in line with community guidelines, fostering a positive and respectful environment.
• Keep meticulous records and create comprehensive reports as needed, providing valuable insights to support community growth.
• Ensure the community remains safe, friendly, and welcoming for all players.
• Proactively suggest new initiatives to grow and nurture the gaming community.
• Work closely with developers, forwarding them important player feedback and issues, to contribute to constant improvements in the gaming experience.

Qualifications

• Mastery in C2 level English language proficiency.
• Experience in managing or moderating online communities within the gaming space, either professionally or during spare time.
• Outstanding communication and writing skills to connect with players and team members effectively.
• A burning passion for video games and social media, bringing excitement and love for gaming to every interaction.
• Strong understanding and experience across various social media platforms to ensure seamless community engagement.

Why Keywords Studios

Keywords Studios is committed to an Equal Opportunities Policy, ensuring a workplace that provides equal opportunities for all employees and potential employees.

We offer a fully online and remote recruitment process, and our recruitment team will keep you informed about the status of your candidacy.

By providing your information in this application, you understand that we will collect and process your personal data in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting

Equal Opportunity Statement

Keywords Studios is an equal opportunity employer.