Community Manager

Lionbridge Technologies; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A game development company in Mexico City is looking for an experienced Community Manager to connect players and developers. You will manage community engagement across social media, ensure players feel valued, and drive long-term brand loyalty through various initiatives. Ideal candidates will have over 2 years of relevant experience and a strong understanding of gaming culture.

Servicios

Competitive salary

Diverse workforce

Opportunities for professional growth

Formación

• 2+ years of experience in community management in gaming.
• Excellent written and verbal communication skills.
• Hands-on experience managing social media and community channels.
• Strong understanding of gaming dynamics and player behavior.

Responsabilidades

• Be the direct connection between players and developers.
• Manage community engagement across various platforms.
• Create initiatives to energize and grow the community.
• Monitor feedback and surface insights to the development teams.
• Establish and enforce community guidelines.

Conocimientos

Community management

Communication skills

Social media management

Understanding of gaming culture

Herramientas

Discord

Reddit moderation tools

Social media platforms

Descripción del empleo

COMMUNITY MANAGER

Are you passionate about gaming and skilled at bringing communities together? We’re looking for a Community Manager to serve as the vital link between our development team and player base. You’ll foster a thriving, engaged, and loyal community across social media, forums, and in-game channels, ensuring players feel heard, excited, and connected to our games. Your strategic communication and deep understanding of gaming culture will help drive long-term engagement and brand loyalty.

What Will You Do?

• Be the Voice & Ear of the Community: Serve as the direct connection between players and developers—gathering feedback, relaying updates, and building trust.

• Manage and Moderate Community Channels: Lead community engagement across Discord, Reddit, game forums (e.g., Discourse, Vanilla), and social platforms like Twitter/X, Instagram, TikTok, Facebook, and YouTube.

• Create & Drive Engagement Initiatives: Organize and host community events, contests, livestreams, and AMAs (Ask Me Anything) to energize and grow the community.

• Track Sentiment & Surface Insights: Monitor community feedback, trends, and pain points, and escalate them to production and dev teams with clear summaries and recommendations.

• Uphold a Healthy Environment: Establish and enforce community guidelines, moderation workflows, and escalation paths in coordination with internal and volunteer mods.

• Coordinate Basic Support: Work alongside the Customer Support team to address basic player needs and common issues.

• Represent the Brand Online: Be a consistent, positive, and professional presence across platforms—informing, engaging, and supporting players.

To Be Successful You Will Have:

• 2+ years of experience in community management, ideally in a live-service or multiplayer gaming environment.

• Excellent written and verbal communication skills, with the ability to manage conversations calmly and empathetically—even under pressure.

• Hands-on experience managing Discord bots, Reddit moderation tools, forums, and major social platforms (Instagram, X/Twitter, TikTok, YouTube, etc.).

• Strong understanding of gaming culture, community dynamics, memes, and online player behavior.

• Content-savvy mindset, capable of collaborating with marketing or content teams to support campaigns, announcements, and organic growth.

• Organized and proactive, with the ability to manage multiple community tasks and provide data-driven insights.

• Comfort in ambiguity, with a self-starter attitude and ability to work autonomously in fast-paced environments.

Bonus Points:

• Experience running livestreams or video content (Twitch, YouTube Live).

• Familiarity with analytics tools (e.g., Sprout Social, Discord Insights, Reddit metrics).

• Previous involvement in gaming communities as a player, moderator, or creator.

In Return, You can Expect:

• Knowledge and working experience with ADO

• Experience with Microsoft tools

• Experience with Studios Quality

• The Gross monthly wage will be MXN 20,000.00/monthly

Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at [e-mail] for assistance.