Community Management Consultant - Spanish English Bilingual

LE001 ModSquad, Inc.; Estado de México; Híbrido; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading company in customer experience services is seeking a Community Management Consultant fluent in Spanish and English. You will manage online communities, develop creative strategies, and engage with users across various platforms. If you have a passion for community growth and social media, this is your chance to join a dynamic team focused on innovative customer support solutions.

Formación

• Experience with various social media platforms such as Facebook, Twitter, Instagram, Discord.
• Ability to engage and grow online communities.
• Proactive and able to work independently.

Responsabilidades

• Manage and respond to customers through social media and forums.
• Execute community initiatives and report KPIs.
• Handle community crises and maintain positive engagement.

Conocimientos

Creative writing

Problem-solving

Strong communication

Community engagement

Social media management

Descripción del empleo

Community Management Consultant - Spanish English Bilingual page is loaded

Community Management Consultant - Spanish English Bilingual

Apply locations MEX Remote time type Part time posted on Posted 22 Days Ago job requisition id JR100281

We Could Use Someone Like You in Our Crew.

Do you have a creative mind as well as a deep understanding of online communities and social media?

ModSquad is seeking an experienced Community Manager with knowledge and passion for building communities.

As a ModSquad Community Manager, you will work closely with our clients as well as a global ModSquad team. You will be imperative in building, maintaining, improving, and empowering our clients and their digital communities.

What We Are Looking For:

• Knowledge of gaming and gaming Communities

• Ability to brainstorm activities, opportunities, and content to inspire or grow the community (long term and campaign-based)

• Design and execute the weekly and quarterly content calendars and strategy plans

• Create and report KPIs to the development team, and build reports that showcase reason, trends, and opportunities

• Manage and respond to customers through forums, websites, and social media tools (native and 3rd party)

• Learn and explore new tools and platforms that improve workflow and client objectives

• Work closely, efficiently, and effectively with the client and internal teams (communication is daily)

• Develop practices and improvements, or build upon and help improve current methods of operation (from social media management and community management and improving social ROI, to engagement and content moderation and digital experience)

• Handle occasional community crises or troubleshoot escalations

A successful candidate needs to have confidence and strength in the following abilities:

• Be a proactive, self-starter and independent contributor with follow-through on all initiatives

• Have strong problem-solving, creative writing, and editorial skills

• Showcase strong communication skills (and feel comfortable with communicating the good and the bad)

• Engage confidently with internal and external partners on video and voice calls

• Enjoy engaging and developing a broad range of people, communities, clients, and trends

• Have active and professional experience with forums, Facebook, Twitter, Instagram, TikTok, Discord (other platforms like SnapChat, Twitch.tv, Youtube, etc a bonus)

• Be able to execute community initiatives, measure results, and modify programs based on feedback

• Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines

• Be a creative copywriter who understands the balance between professionalism and meta, fun community initiatives

• Be knowledgeable and passionate about niche communities

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Similar Jobs (3)

Technical Customer Support - QA and Game Dev - 5/25

locations 6 Locations time type Part time posted on Posted 6 Days Ago

Remote Customer Support - Spanish/English - Music Streaming Service - 05/25

locations 4 Locations time type Part time posted on Posted 13 Days Ago

Remote Customer Support - Higher Education - Seasonal - 06/2025

locations 4 Locations time type Part time posted on Posted 8 Days Ago