Collections Team Lead

CargoSprint; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global cargo solutions provider in Guadalajara seeks a Collections Supervisor to lead a team in securing payments on open invoices. The ideal candidate has over 3 years of collections experience, strong leadership skills, and proficiency in Microsoft Office. This role involves generating reports, managing customer interactions, and enhancing collection efficiency within a dynamic environment that values diversity and inclusion.

Formación

• Excellent interpersonal abilities.
• Experience in Billing and Accounts Receivables is a plus.

Responsabilidades

• Supervise and lead collections team to achieve targets.
• Generate and analyze aging reports weekly.
• Handle escalated customer issues.

Conocimientos

Excellent communication skills

Leadership

Proficiency in Microsoft Office

Educación

3+ years of experience in collections

Herramientas

Collections/accounting software

Descripción del empleo

Empowering the people that make global commerce happen.

About CargoSprint

CargoSprint is made up of a world-class team of highly motivated individuals who are passionate about transforming the cargo industry. We have developed cutting-edge digital solutions that streamline cargo operations, enhance efficiency, and improve the overall experience for everyone involved. Our workplace fosters innovation, collaboration, and the drive to solve industry challenges.

CargoSprint is dedicated to delivering game-changing solutions that connect the cargo industry like never before, and we are looking for driven, enthusiastic people who share our vision of innovation and excellence.

If you think we are a great mutual fit, we want hear from you!

About You

You are passionate about the role and thrive on solving complex problems with a talented team of colleagues who both challenge and support you. You believe in lifelong learning, constantly honing your skills and staying on the cutting edge of technology. Most importantly, you want to engage your talents to make a meaningful difference by revolutionizing the cargo industry.

About The Role

• Guide, motivate, and support Collections Team in contacting and securing payment from all open invoices. Oversee the daily operations of the collections team, ensuring effective communication with customers and the timely recovery of outstanding receivables. This role is responsible for setting performance targets, coaching team members, resolving escalated issues, and implementing strategies to minimize delinquency and credit risk.
  
  

What You'll Do

• Supervise and lead a team of collectors to achieve collection targets and reduce delinquency rates.
• Generate, review and analyze aging reports to identify high-risk accounts and prioritize collection efforts on a weekly basis.
• Handle escalated customer issues and negotiate payment solutions where necessary.
• Assess customer creditworthiness and approve or recommend credit limits and payment terms.
• Develop and implement strategies for improving collection efficiency and customer communication.
• Train, mentor, and evaluate performance of collection team members; provide regular feedback and coaching.
• Collaborate with other departments such as Cash Application, Sales and Billing to resolve disputes or billing issues.
• Ensure accurate and up-to-date record keeping of all collection activities.
• Monitor daily collection activities to ensure compliance with company policies and relevant regulations.
• Update payment registry on database and on CS’s log.
• Generate weekly AR aging reports.
• Review payment history data to determine increase or reduction in CS Credit, payment options, and access to platform.
• Provide customer support regarding collections inquiries and consolidated accounts.
• Keep in touch and send weekly statements to customer’s AP contacts.
• Occasionally reconcile accounts (our AR = customers` AP).
• Send weekly SoAs (statement of account) to all top accounts.
• Manually send PDF invoices upon request.
• Update master data report daily.
  
  

Qualifications

• 3+ years of experience in collections, with at least 1 year in a supervisory or leadership role. Excellent communication and interpersonal abilities, proficiency in Microsoft Office and collections/accounting software, knowledge of credit policies and collection best practices. Experience in Billing, Account Receivables, and Account payable is a plus.
  
  

Does this role sound like the next step in your career?

We’d love to hear from you! If you don’t meet all of the requirements exactly, we encourage you to use your cover letter to tell us about your unique experience—talent comes from many places, and skills are transferable.

Our Commitment to an Extraordinary Work Environment

At CargoSprint, we value diversity and inclusivity. We strive to create a welcoming and supportive community for employees from all backgrounds. Regardless of your gender, sexual orientation, physical ability, religion, ethnicity, race, or age, you will find a place where you can thrive and be your authentic self.

Our CargoSprint Recruitment Team personally reviews every application.