Collections Specialist - C03 - ESTADO DE MEXICO

Citi; Metepec; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial services company in Metepec is seeking a Collections Specialist 3 to manage delinquency issues using advanced negotiation skills. The ideal candidate will have 1 year of experience and a high school diploma. Responsibilities include increasing portfolio recovery and ensuring compliance with operating processes. This full-time role emphasizes client service and requires effective problem-solving skills.

Formación

• 1 year of experience required.
• Ability to work under pressure and maintain focus.
• Strong client negotiation abilities.

Responsabilidades

• Utilizes advanced negotiation skills to resolve delinquency issues.
• Researches problems to develop external contacts.
• Increases the recovery of the past due portfolio.

Conocimientos

Negotiation

Problem solving

Decision making

Educación

High School diploma or equivalent

Descripción del empleo

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

Responsibilities

• Performs Collection Specialist 2 duties plus: utilizes advanced negotiation skills to resolve delinquency issues; researches problems, such as skip tracing, to develop external contacts; shares knowledge with less experienced collectors; interprets procedures and instructions by choosing among alternative courses of action to resolve delinquencies; works under general supervision and established procedures; may support a range of products/services; applies detailed knowledge of a wide range of specialized administrative/technical skills; and understands how duties relate and integrate with others in the team/unit.
• Increase the recovery of the past due portfolio across different collection portfolios.
• Comply with the goals and parameters of the established operational process.
• Ensure compliance with quality objectives and institutional policies.
• Provide telephone collection service to clients.
• Fulfilling the clients’ needs while providing an exceptional client experience is expected and will be measured by specific metrics.
• Appropriately assess risk when making business decisions, safeguarding Citi, its clients and assets by driving compliance with applicable laws and regulations, adhering to policy, applying ethical judgment, and escalating and reporting control issues with transparency.

Qualifications

• Work under pressure; decision making; problem solving; negotiation.
• Ability to address client needs or organizational issues while maintaining focus and frustration tolerance.
• 1 year of experience.

Education

• High School diploma or equivalent.

Atención de llamadas de manera continua de TDC con moras desde 1 día hasta max de 90 días de atraso.

Análisis y validación de información.

Capacidad de negociación.

Escucha activa.

Job Family Group: Operations - Collections Default

Job Family: Core Collections

Time Type: Full time

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

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