Collections Specialist

Grow; Monterrey; Hybrid; MXN 320,000 - 460,000; Full time

Benefits offered by this job

Health and Wellness benefits

Internal Mobility

Career Development programs

Education support

Inclusive workplace

Work-life balance

Global mobility

Job summary

Epicor is seeking a Financial Services Specialist in Monterrey to manage accounts receivable, contact customers for payment commitments, and coordinate with sales to resolve disputes. The role emphasizes accuracy, teamwork, and timely processing in a fast-paced environment, with hybrid work options and a commitment to customer service.

The ideal candidate will have 2+ years of experience, strong English skills, and a high school diploma.

Qualifications

• Attention to detail and analytical problem-solving.
• Proficient in data entry and numbers.
• Excellent customer orientation and service mindset.
• Ability to work independently and in a fast-paced, high-volume environment.
• Strong communication across all levels of the organization.

Responsibilities

• Manage portfolio of accounts receivable for assigned territory.
• Contact customers to obtain promises to pay and follow up on payment status.
• Act as liaison between customer and field sales to resolve disputes and issue credit memos as needed.
• Resolve past due balances prior to release and secure purchase orders when required.
• Perform AR/Collections reporting and analysis; enter electronic invoicing and reconcile accounts.

Skills

Attention to detail

Analytical skills

Data entry

Customer orientation

Communication

Teamwork

Target-driven

Education

High school diploma

Job description

The Financial Services Specialist is focused on resolution of past due accounts within the parameters of existing credit and collections policies as well as decision making and judgment regarding accounts receivable and account reconciliation.

What you will be doing:

• Manage portfolio of accounts receivable for assigned territory.
• Contact customers to obtain promises to pay and follow up on status of payments or determine reasons for customer's non-payment and escape if necessary.
• Serve as liaison between customer and field sales and service to resolve disputes and initiate credit memos as needed.
• Contact customers to resolve past due balances prior to release.
• Secure Purchase Orders from customers when required.
• AR/Collections reporting and analysis.
• Enter electronic invoicing for customer accounts.
• Account reconciliation: provide back-up detail; submit tie-offs and refund requests as needed to clean up account balances.
• Review current account status, get payment commitment and document all relevant information in internal account systems

What you will likely bring:

• Attention to detail, excellent analytical and problem-solving skills
• Proficient in data entry
• Excellent costumer orientation
• Work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Ability to work and communicate with all levels of the organization
• Adaptability and willingness to learn new skills/tasks
• Comfortable working with targets
• Speaks English fluently, advanced written English
• 2+ years applicable experience
• High school diploma preferred

#LI-EG1 #LI-HYBRID

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.