Collection Team Leader

Ipfdigital; Ciudad de México; Presencial; MXN 300,000 - 600,000; Jornada completa

Descripción de la vacante

A financial services company is seeking a Collection Team Leader in Mexico to oversee collection agents and improve recovery strategies. The role involves managing team performance, ensuring compliance with regulations, and developing innovative tactics to enhance collection rates. Candidates should have leadership experience in collections and strong communication skills in both Spanish and English.

Servicios

Hybrid working model

Free lunch once per week

Work-life balance program

Unlimited online medical attention

Formación

• Experience as a team leader or supervisor in collections (1 year).
• Knowledge of collection rules in Mexico.
• Ability to work with CRM systems like Salesforce.

Responsabilidades

• Oversee and guide the team of collection agents.
• Design and implement innovative collection strategies.
• Track and analyze performance metrics and key indicators.

Conocimientos

Excel

Reporting

KPI Calculation

Verbal Communication (Spanish)

Verbal Communication (English)

Descripción del empleo

Collection Team Leader

Who are we?

IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.

Our organizational purpose is to build a better world through financial inclusion, and we see the role Collections Team Leader as being critical in shaping and persevering our organizational culture that is centred around our purpose.

At IPF Digital we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.

You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.

The role

The primary goal of the Collections Team Leader is to oversee and guide the team of collection agents, ensuring that daily operations are executed efficiently and effectively in line with company standards. This role involves supervising the team's performance, supporting adherence to collection protocols, and fostering a high-performing environment. Additionally, the leader will develop and implement new strategies and innovative approaches to improve collection rates, enhance team productivity, and maximize recoveries. By continuously analyzing operational processes and exploring new opportunities, the role aims to drive ongoing improvements and ensure the team contributes positively to the company's financial goals.

The responsibilities

Team Supervision and Performance Management:

• Lead, motivate, and develop collection agents to achieve individual and team goals.
• Monitor team performance metrics and initiate coaching or corrective actions as needed.

• Conduct regular one-on-one meetings to provide feedback and support professional growth.

Operational Oversight:

• Ensure daily collection activities are executed efficiently and according to company policies and procedures.
• Maintain compliance with relevant regulations and internal standards across all collection processes.
• Manage workflow and allocate resources effectively to meet collection targets.

Strategy Development and Implementation:

• Design and implement innovative collection strategies to improve recovery rates.
• Collaborate with management to develop new tactics, scripts, and automation solutions.
• Use data analysis to identify opportunities for operational improvement and risk mitigation.

Monitoring and Reporting:

• Track and analyze performance metrics and key indicators related to collections.
• Prepare and present reports on team performance, collections results, and improvement initiatives to senior management.
• Identify trends and respond proactively to changing collection environments.

Customer and Stakeholder Engagement:

• Ensure respectful and compliant communication with customers during collection processes.
• Coordinate with other departments (e.g., legal, compliance, customer service) to support overall operational effectiveness.

Continuous Improvement:

• Foster a culture of continuous improvement through regular training and development.
• Stay updated on industry best practices and incorporate innovative approaches into team operations.

So, what skills, knowledge, and experience do you have?

Skills

• Excel (medium.

• Reporting and calculating KPI of the team.

• Quality audits.

• Setting and programming the predictive dialer

• Have strong Spanish and English written and verbal communication skills.

Knowledge & Experience

• Knowledge about the collection rules in Mexico

• Ability to work with CRM (salesforce), different databases and software’s.

• Manage different negotiation skills and handling arguments.
• Previous experience working as team leader or supervisor in the collections area (1 year).
• Experience in collections in a similar sector or product.
• Experience working with external partners (external agencies)

• Experience in customer service (is a plus.

Qualifications

• Ability to motivate, coach and mentor a team.
• Enjoys working with people and can easily adapt to changes.
• Proactive, data driven and enthusiastic.
• High attention to detail and ability to manage tasks simultaneously.
• Excellent teamwork skills and capable of working independently.

What we can offer you

• Work with the best team in a startup environment.
• Hybrid working model.
• Work Leave Permissions additional to the Law.
• Work Life Balance Program with different initiatives.
• Free Lunch once per week.
• Various team building events throughout the year.
• Unlimited online Medical Attention, Psychological and Nutritional Advisory.
• Self – care.

Sounds good?

If your answer is yes, please send us your CV.

Only short – listed candidates will be contacted. All short – listed candidates will be invited to do an initial online screening as part of the recruitment process.

IPF Digital México is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skill, and experiences within our workforce.

All employment will be based on merit, competence, performance, and business needs.