Collection Manager In Call Center

Credito365; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial services company in Mexico is looking for a Collections Team Lead to build and manage a Collections team from scratch. The successful candidate will develop NPL management strategies and ensure the team's performance while navigating a fast-paced and international environment. This position requires at least 5 years of experience in collections management, bilingual proficiency in English and Spanish, and a Bachelor's degree in a relevant field. Competitive salary and benefits are offered.

Servicios

High pay conditions with fixed salary and bonuses

Private Medical Insurance

By-law benefits including social security, vacation bonuses

Formación

• 5+ years of collections management experience.
• Experience in Fintech, Collection agencies, Microfinance, or BPO agencies.
• Ability to prioritize, analyze, and make decisions.

Responsabilidades

• Build and grow a Collections team from scratch.
• Develop and drive a consistent successful team.
• Create NPL management strategy.

Conocimientos

Collections management experience

Understanding of financial and debt collection industry in Mexico

Knowledge of governing laws

CRM and Collections System expertise

Advanced Excel usage

Bilingual (English and Spanish)

Educación

Bachelor's degree in Economics, Business Administration or related

Descripción del empleo

If you are about new challenges in an fast paced and international organization, if you consider yourself as empowered and passionate for innovation in financial services & fintech industry, we would be more than thrilled to work with you.

The Collections Team Lead will work closely with the CEO to build and grow a Collections team from scratch, create NPL management strategy, develop and drive a consistent successful team, and be accountable for the department results.

Responsibilities

• Building a team from scratch involving international experience of the Company.
• Development of methodology, motivation system, and KPI's for the Collection team.
• Creating an NPL management strategy using technical collection tools.
• Communication with the IT team and external contractors regarding the technical solutions integration.
• Being accountable for the Collection department results.
• Provide continued Training & Development for the Team

Qualifications

• 5+ years of collections management experience at
• Fintech companies, Collection agencies
• Microfinance institutions
• Bank-Risk Department
• or
• BPO agencies
• Bachelor degree or above, preferred in Economics, Business Administration or other related majors.
• Comprehensive understanding of the financial and debt collection industry in Mexico
• Knowledge of the governing law applicable to industry.
• Development and implementation of soft-collection stages, procedures, policies, and metrics.
• Proven experience to empower, develop, mentor, and lead teams.
• Ability to handle pressure whilst solving problems and conflicts, with highly developed communication and interpersonal skills.
• Consistency in decision making and accountability; highly developed ability to prioritize, analyze, and make decision.
• High motivation and desire to demonstrate the potential.
• Being an inspirational Leader for the team with hands‑on approach
• Expertise with CRM and Collections System.
• Advanced Excel user.
• Advanced level of English and Spanish is a must since the position reports to foreign managers.

Benefits

• High pay conditions: fixed salary
• K monthly basis + up to 30% bonuses monthly upon performance targets met.
• By-law benefits (Social Security "IMSS", Vacations starting on 12 days per year, 25% vacation Bonus "Prima Vacacional", 15 days Holiday Bonus "Aguinaldo")
• Private Medical Insurance.
• Work schedule from Monday to Friday, remote work monitoring a team in Spain from 7 : 00am
• International experience.
• Opportunity to reveal your potential and build a successful career in an international company.
• Development of technical and managerial skills that will become an important element in your career.

Job Details

• Tipo de puesto : Por tiempo indeterminado
• Sueldo : $30, $50, al mes
• Beneficios : Seguro de vida
• Tipo de jornada : Turno de 10 horas
• Idioma : Inglés (Obligatorio)
• Lugar de trabajo : Empleo presencial

Contact

Aventus Group is not just an employer. We are a family of more than professionals and experts in our respective fields and we care for our family members throughout their careers and beyond. The strong culture and sense of belonging help us to ensure skill‑share and career development across national boundaries.

Interested parties: Contact WA at :