Cloud Resiliency Engineer (Bilingual Spanish & English)

Concentrix; Torreón; A distancia; USD 90,000 - 110,000; Jornada completa

Descripción de la vacante

A global technology solutions firm is seeking a Cloud Resiliency Engineer in Torreón, Mexico. This position involves improving the reliability and recoverability of cloud environments. Candidates should have 5+ years of experience with Microsoft Azure and disaster recovery, as well as strong bilingual communication skills. Role requires certifications in Azure to be obtained shortly after joining.

Formación

• Minimum 5+ years of hands-on experience in high availability (HA) and disaster recovery (DR) design in Microsoft Azure.
• Solid understanding of Azure architecture, including infrastructure and monitoring services.
• Excellent documentation skills for technical and executive stakeholders.

Responsabilidades

• Support customers in improving the reliability and recoverability of their cloud environments.
• Assess and design Major Incident Response Plans (MIRPs) aligned with business risk tolerances.
• Identify risks and deliver actionable recommendations to enhance resilience.

Conocimientos

Microsoft Azure expertise

Disaster recovery design

Communication skills

Business continuity planning

Educación

Microsoft Certified: Azure Solutions Architect Expert

ITIL Foundation Certification

Microsoft Certified: Azure Administrator Associate

Descripción del empleo

Job Title:

Cloud Resiliency Engineer (Bilingual Spanish & English)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Product Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Cloud Resiliency Engineer will support customers through focused technical engagements aimed at improving the reliability, continuity, and recoverability of their cloud environments. The architect will combine deep technical expertise in Microsoft Azure with a strong command of disaster recovery, business continuity, and operational resiliency processes, including the design and evaluation of Major Incident Response Plans (MIRPs).

This role requires the ability to assess both cloud infrastructure and resiliency processes end-to-end, identifying risks, aligning to best practices, and delivering clear, actionable recommendations that strengthen the customer’s ability to withstand and recover from disruptions. Must have excellent English and Spanish communication skills.

Required Qualifications

• Minimum 5+ years of hands-on experience in the following areas:
• Deep experience with high availability (HA) and disaster recovery (DR) design in Microsoft Azure.
• Solid understanding of Azure architecture, including infrastructure, Availability Zones, backup/recovery, and monitoring services.
• Familiarity with cloud-native resiliency patterns and site reliability engineering (SRE) methods.
• Proven ability to assess and design effective Major Incident Response Plans (MIRPs) that align with operational SLAs and business risk tolerances.
• Experience in business continuity planning, incident response coordination, and process maturity assessments.
• Excellent communication and documentation skills for technical and executive stakeholders.
• Background in technical consulting or assessment-based delivery engagements.
  
  

Certifications (will need to get certified within 2-3 months of joining if missing any of the following)

• Microsoft Certified: Azure Solutions Architect Expert
• ITIL Foundation Certification
• Microsoft Certified: Azure Administrator Associate.
  
  

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

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