Cloud Engineer I - AWS/Linux (Puebla)

Unlock Learning For All

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries.

We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead , the courage to innovate , and the determination to grow . At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength.

With a shared vision of transformation , we endeavor to shape a brighter future for higher education.

About the Opportunity

Higher education customers are transforming to modern campuses while leveraging technology and solutions to enable student success.

We are seeking an innovative Cloud Engineer I to join our Cloud Operations team to help drive the modernization of the Ellucian applications to enable a true SaaS experience.

We are looking for innovators who are passionate about building & creating something new and exciting. This is a high impact role that requires rich technical experience paired with an entrepreneurial spirit to sculpt Ellucian into a leader in SaaS applications for Higher Education.

You will join a dedicated team onboarding, managing and troubleshooting clients using Ellucian's Identity Federation Service.

If you get excited about automation & creation and the impact, you can make on shaping the future of higher education then we should talk!

Where you will make an impact

• Streamlining client onboarding through automated configuration, troubleshooting, and collaboration with relevant teams.
• Identify potential automation opportunities to help streamline team processes.
• Support the management of enterprise-scale cloud environments delivering SaaS solutions, utilizing ITIL knowledge (Incident, Change, and Problem Management) and tools like ServiceNow.
• Manage multiple projects simultaneously with the ability to adapt to changing business needs.
• Serve as the subject matter expert for assigned specializations.
• Publish, improve, and maintain technical documentation along with processes and procedures.
• Work well with cross-functional global and remote teams.

What you will bring

• 1+ years of experience with enterprise scale Linux.
• 1+ years of hands-on operational experience with Amazon Web Services (AWS).
• Experience working with Containers, and Kubernetes.
• Exceptional problem-solving, decision making and communication abilities.
• Solid knowledge of AWS platform and its services - including but not limited to : AMIs, Route53, VPC, EC2, S3, EBS, ELB, SQS, Cloud Watch.
• Hands on experience in AWS provisioning of systems, securing of VPC, implementation of Security Groups, Identity and Access Management, Backups, Restore and Disaster Recovery
• Experience in an operational support role with after-hours on-call responsibilities.

Desired skills

• AWS Certification preferred.
• ITIL Foundation Certification preferred.
• Knowledge of SAML2 and identity management systems such as wso2, Azure AD, Shibboleth, OKTA.

What makes #Ellucianlife

• Comprehensive health coverage : family major medical expenses, dental and life insurance.
• Christmas bonus 30 days
• Saving fund
• Monthly food coupon
• 15 workdays vacation
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as : Women in Technology, Pride and Go Green to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with : Tuition Reimbursement Assistance Professional development opportunities

LI-RB1

LI-Hybrid