Cloud Contact Center Lead - Google Cloud Expert

1900 Accenture S.C. Company; Ciudad de México; Presencial; MXN 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

Accenture is seeking a strategic, senior-level consultant for the Global Network focused on Cloud Contact Center transformations in Mexico City or Monterrey. The role emphasizes architecture, design, and delivery with AI-enabled digital roadmaps across marketing, sales, and service functions.

You will work with cross-functional teams, drive innovative solutions, and contribute to cost efficiency and customer satisfaction through cloud-enabled contact center initiatives.

Formación

• MBA or equivalent with business focus preferred
• Advanced English; willingness to travel may be required
• Experience designing, architecting and delivering on Google Cloud Platform for Cloud Contact Center
• Experience in AI chatbots/virtual assistants and digital roadmap integration
• Knowledge of contact center future state and transformation roadmaps

Responsabilidades

• Participate in Cloud Contact Center implementation/optimization projects.
• Adapts methods to create alternative solutions for moderately complex problems.
• Aligns with senior management direction on team goals.
• Uses judgment to determine solutions and seeks guidance on complex problems.
• Interacts with supervisor and possibly client teams; may lead small teams on assignments.

Conocimientos

Cloud contact center design

AI chatbot / virtual assistant

English advanced

Project management

Educación

MBA from tier 1 institute

Bachelor’s degree

Herramientas

Google Cloud Platform

Speech analytics tools (Call Miner, NICE, Verint)

CRM / contact center tooling

Descripción del empleo

Accenture is seeking a strategic, senior-level consultant for the Global Network focused on Cloud Contact Center transformations in Mexico City or Monterrey. The role emphasizes architecture, design, and delivery with AI-enabled digital roadmaps across marketing, sales, and service functions.

You will work with cross-functional teams, drive innovative solutions, and contribute to cost efficiency and customer satisfaction through cloud-enabled contact center initiatives.