Cloud Compute Engine: Technical Solutions Engineer

Coodesh, Inc.; Ciudad de México; On-site; MXN 900,000 - 1,100,000; Full time

Job summary

Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.

As a Technical Solutions Engineer, you will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and when needed, coding/scripting.

Qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (hardware, software, application, operational, process).
• 5 years of experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
• System administrator level experience with Linux/Unix or Windows systems.
• Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).
• Ability to communicate in English fluently to interact with regional customers and stakeholders.

Responsibilities

• Work within a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
• Manage the customer’s problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products.
• Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive high-quality production. Understand customer issues and advocate their needs with cross-functional teams.

Skills

Troubleshooting

Customer advocacy

Networking and web technologies

Linux/Unix or Windows SysAdmin

Programming languages

English fluency

Education

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience

Job description

Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.

As a Technical Solutions Engineer, you will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and when needed, coding/scripting.