Clinician Onboarding Specialist (Bbs938)

Hire Overseas; Monterrey; Remote; MXN 1,304,000 - 1,676,000; Full time

Benefits offered by this job

100% remote

Full-time

US Pacific Time alignment

Paid time off

Holiday observance

Job summary

Hire Overseas is seeking a Clinician Onboarding Specialist to own the onboarding experience for new clinicians joining our remote platform. You will lead three-hour live onboarding sessions, walk through the EHR and payroll workflows via screen share, and prepare materials ahead of each session for large cohorts.

In this LATAM-friendly, fully remote role, you will engage clinicians on live calls, respond to post-session questions, and collaborate to improve onboarding materials and scripts.

Qualifications

• Healthcare onboarding or clinical support experience.
• Experience leading live onboarding calls with clinicians.
• Familiarity with payroll systems like Rippling or Gusto.

Responsibilities

• Lead three-hour live onboarding calls with newly hired clinicians via video conference.
• Walk clinicians through the EHR platform via screen share and cover workflows.
• Guide clinicians through payroll setup in Rippling or comparable systems.
• Answer questions live and handle technical inquiries with composure.
• Prepare materials and coordinate invites, lists, and pre-call communication.
• Follow up on questions, ensuring timely, complete responses.
• Escalate complex questions to internal teams and improve materials over time.
• Identify recurring onboarding friction points and help refine scripts and workflows.

Skills

English communication

Healthcare onboarding

EHR platforms

Live onboarding calls

Public speaking

Payroll systems

Google Workspace

Notion

Airtable

Tools

Rippling payroll

Gusto payroll

Tebra EHR

Job description

Clinician Onboarding Specialist

Open to Latin America: This role is open to candidates based in Latin America. Remote.

About Our Client

Our client is a fast-growing, mission-driven virtual behavioral health platform serving one of the most underserved patient populations in the US. Clinician onboarding is a high-priority function that directly shapes how hundreds of clinicians experience their first weeks on the platform.

About the Role

We're looking for a Clinician Onboarding Specialist to own the onboarding experience for new clinicians joining the platform. You'll lead three-hour live onboarding calls, walk clinicians through the EHR platform and payroll system via screen share, prepare materials ahead of each session, support clinicians with follow-up questions, and flag recurring issues so the onboarding process improves over time.

This role is currently owned by a company leader, and you'll be taking over the function. Communication quality and energy are non-negotiable: you'll be on live calls with large cohorts of clinicians, keeping them engaged and informed across a full session. If you have healthcare onboarding or clinical support experience and are confident presenting on live calls, this role is a strong fit.

Responsibilities

• Lead three-hour live onboarding calls with newly hired clinicians via video conference, keeping large cohorts engaged and confident with strong energy and clear communication
• Walk clinicians through the EHR platform step by step via screen share, covering workflows, documentation, scheduling, and platform navigation
• Guide clinicians through the payroll system, including timesheet entry and setup in Rippling or a comparable platform
• Answer questions live and handle a range of technical and process-related inquiries with composure
• Prepare materials, presentations, and platform setups ahead of each session, and coordinate participant lists, calendar invites, and pre-call communication
• Respond to post-call clinician questions via email or messaging with accurate, timely answers, tracking open questions until every clinician has a complete response
• Escalate complex or clinical questions to the appropriate internal team member
• Identify recurring questions and friction points in onboarding, flag them with clear documentation, and help improve materials, scripts, and workflows over time

What We're Looking For

• Strong written and verbal English communication with a clear, professional, and warm delivery (an accent is fine as long as communication is clear and confident)
• Healthcare experience, ideally in behavioral health, therapy, or clinical support
• Comfort navigating and presenting EHR platforms on live screen-share calls; familiarity with Tebra is a strong plus
• Experience walking clinicians or staff through onboarding processes, including healthcare guidelines, policies, and platform navigation
• Familiarity with payroll systems such as Rippling, Gusto, or similar; Rippling experience is preferred
• Strong energy and presence on live video calls, able to keep a large group engaged across an extended session
• Proficient with Google Workspace, Notion, Airtable, and similar productivity tools
• Well-organized and self-directed, managing preparation, execution, and follow-up across multiple onboarding cohorts at once

Nice to Have

• Background in credentialing, revenue cycle management, scheduling, or provider support in a healthcare setting
• Experience supporting clinician onboarding at a telehealth, virtual care, or behavioral health platform
• Familiarity with Tebra or similar behavioral health EHR platforms
• Experience managing onboarding programs for large cohorts across multiple sessions

Work Schedule

• 100% remote setup so you can work wherever you're most productive
• This position operates on a full-time basis, with dedicated hours to ensure alignment with the team and delivery of quality work
• Availability Monday through Friday, 9 AM to 5 PM US Pacific Time

Compensation & Time Off

• Compensation paid in USD
• Paid bi-monthly on the 15th and 30th
• Paid Time Off according to company policy
• Holidays observed according to company guidelines