Clinical Ops Specialist - Future Roles (Mexico)

Syneos Health; Ciudad de México; Presencial; MXN 400.000 - 600.000; Jornada completa

Descripción de la vacante

A leading healthcare solutions provider in Mexico is seeking a Clinical Ops Specialist. In this role, you will be responsible for supporting clinical system and reporting functions, ensuring effective user support, and collaborating across departments. Key responsibilities include developing reports, analyzing data, and training users. The ideal candidate should have strong problem-solving and communication skills, with up to 10% non-routine travel required. This position offers the opportunity to work within a dynamic team environment.

Formación

• Proficient in assigned solutions and understanding of system capabilities.
• Critical thinking and problem-solving skills.
• Effective customer-oriented communication skills.

Responsabilidades

• Provide timely user support and resolve data discrepancies.
• Develop and maintain training materials for users.
• Collaborate with teams on reports and system changes.

Descripción del empleo

Clinical Ops Specialist - Future Roles (MEX)

Job Responsibilities

• Proficient in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities. Responds to customer support inquiries in a timely manner. Develops knowledge based on previous inquiries and information shared by business or system experts.
• Participates and/or supports new projects as required for clinical system or clinical reporting, including understanding requirements, process considerations, collaborating on solutions, supporting testing and validation, and analyzing findings with retesting.
• Run and disseminate routine reports, update based on business feedback or enhancement requests, and provide review of changes and update data accordingly.
• Reviews and responds to requests for ad hoc metrics or reporting requests.
• May develop dashboards or customized queries in support of specific reporting requests, partnering with senior team members as needed.
• Deliver prompt and efficient user support, investigating and resolving reported data discrepancies and issues. Collaborate with higher support tiers or senior team members to address complex technical or data‑related issues as required.
• Active involvement in training efforts for internal and external customers, developing and maintaining training materials to ensure user understanding and proficiency.
• Responds to Service Desk tickets routed to the department system queues, consistently keeping users and support tickets updated with troubleshooting details and ongoing research progress until resolution.
• Attends meetings as required, prepares necessary updates, completes assigned action items, and follows up with appropriate management and/or stakeholders.
• Uses effective customer‑oriented communication skills to respond within agreed upon timeframes, utilizing the most appropriate method based on urgency and type of information needed.
• Identifies issues for escalation and routes appropriately, exhibiting careful judgement in communication.
• Exercises appropriate critical thinking/problem‑solving skills to identify, analyze, and communicate impact, and brings issues to timely resolution.
• Performs other work‑related duties as assigned.
• Minimal, non‑routine travel may be required (up to 10%).

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary

Responsible for clinical system or clinical reporting support of clinical business operations. Activities may include report development, data analysis, business owner liaison support, user support, and system or reporting change management. Collaborates across departments as required. Maintains a working level of query/Excel to support the clinical business.