Client Support Representative

SWBC; Monterrey; Presencial; MXN 30.000 - 45.000; Jornada completa

Descripción de la vacante

SWBC in Monterrey, Nuevo León, is looking for an individual to provide internal and external customer service support. This role includes daily interactions with financial institutions and responsibilities such as managing escalated issues and creating management reports.

The ideal candidate will have 2–3 years of relevant experience and excellent communication and organizational skills. Applicants must be prepared for pre-employment drug testing.

Formación

• Minimum 2–3 years of coordinating client support for company products or high-level customer service.
• Ability to work under stressful conditions while maintaining professionalism.
• Ability to sit for long periods while executing computer applications.

Responsabilidades

• Provide support to financial institutions for escalated or time-sensitive issues.
• Handle support line, assist with procedures and problem resolution.
• Service complex calls from Auto Pilot clients and SWIVEL users.

Conocimientos

Excellent interpersonal skills

Organizational skills

Communication skills (written and oral)

Telephone etiquette

Educación

Some college preferred or equivalent work experience

Herramientas

MS Word

Excel

Internet

Descripción del empleo

Overview

SWIVEL is seeking an individual to provide internal and external customer service support, including relationship management and daily interaction with financial institutions.

Responsibilities

• Provide support to financial institutions for escalated or time‑sensitive issues and assist with questions regarding reports.
• Handle support line, assist with procedures, inquiries, and problem resolution, and provide training.
• Perform time‑sensitive ECM reconciliation for clients.
• Resolve inbound and make outbound service calls regarding Auto Pilot product inquiries and problems.
• Service complex calls, questions, or problems from Auto Pilot clients and SWIVEL users.
• Refer unique, highly complex problems to appropriate resources to resolve system‑related defects.
• Create internal management reports and assist with special projects as needed.

Qualifications

• Some college preferred or equivalent work experience.
• Minimum 2–3 years of coordinating client support for company products or high‑level customer service in a financial institution or call center.
• Excellent interpersonal, organizational, communication (written and oral), and telephone etiquette skills.
• Work under sometimes stressful conditions while maintaining professionalism and enthusiasm.
• Working knowledge of personal computers, including MS Word, Excel, and Internet.
• Ability to sit for long periods while executing computer applications and responding to customer correspondence.
• Ability to lift 10–20 lbs.
• Pre‑employment drug testing required.