Client Support & QA Specialist (US Real Estate Market)

Sphere Software; México; A distancia; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading company is seeking a Client Support & QA Specialist to assist in testing new integrations and provide customer support. This remote role requires experience in technical support within the US real estate market and offers part-time engagement with growth potential.

Formación

• 4+ years of experience in Manual QA testing.
• Experience in technical support roles in the US real estate market.

Responsabilidades

• Assist clients with onboarding, troubleshooting, and feature usage.
• Perform QA testing on new platform integrations.
• Collaborate with the development team to resolve issues.

Conocimientos

Technical Support

Communication

Documentation

Descripción del empleo

Sphere partners with Clients to transform their organizations, embed technology and process into everything they do, and enable lasting competitive advantage. We combine global expertise and local insight to help people and companies turn their ambitious goals into reality. At Sphere we put people first and strive to be a changemaker by building a better future through innovation and technology. Sphere is helping a known multinational company to innovate and bring new platforms to market and is looking for a Client Support & QA Specialist who will join our team.

Location: Remote (must have 100% overlap with US time zone)
Type: Contract
Engagement: Part-time with potential to grow into full-time, long-term role

About the Role:

We’re looking for a detail-oriented and proactive Client Support & QA Specialist to assist in testing new integrations and gradually transition into a customer-facing support role. Initially focused on Quality Assurance, this position will play a key role in ensuring the successful rollout of new features and products. Over time, responsibilities will shift toward providing support and guidance to end-users.

Key Responsibilities:

1. Transition into a support role to assist clients with onboarding, troubleshooting, and feature usage;
2. Perform QA testing on new platform integrations, primarily related to analytics tools;
3. Identify, document, and help troubleshoot bugs and issues during the QA process;
4. Collaborate with the development team to ensure timely resolution of issues;
5. Learn and document use cases and workflows related to the product;
6. Provide excellent customer service and build product knowledge to address a variety of user inquiries;
7. Develop a deep understanding of the mortgage and real estate business to provide relevant and informed support.

What We’re Looking For:

1. Experience in technical support roles in the US real estate market (required);
2. 4+ years of experience in Manual QA testing;
3. Strong communication and documentation skills;
4. Ability to work independently and proactively in a remote environment;
5. Eagerness to learn new tools, systems, and business domains;
6. Availability to work fully aligned with US business hours.