Client Success & Operations Specialist

TransUnion

Ciudad de México

On-site

MXN 420,000 - 640,000

Full time

14 days+

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Job summary

TransUnion is seeking a Client Success professional to support strategic account management and drive operational excellence across commercial activities. The role focuses on coordinating sales support, optimizing processes, and advancing automation initiatives to improve client outcomes.

You will liaise with cross-functional teams, manage project timelines and risks, and prepare reports on strategic initiatives and performance. Strong communication and English proficiency are essential.

Qualifications

Bachelor's degree in business-related field or equivalent.
3+ years in Account Management, Client Success, or Sales Operations.
Experience in financial services industry.
Experience leading cross-functional projects.
Intermediate to advanced English proficiency (B2 or higher).

Responsibilities

Support strategic account management activities and build relationships with key clients.
Coordinate Sales Support to achieve commercial objectives.
Identify and optimize commercial processes for standardization.
Drive automation and digitalization to enhance operational efficiency.
Coordinate internal resources to fulfill client commitments.
Support client retention, growth and satisfaction initiatives.
Lead and coordinate strategic projects for commercial operations and client management.
Manage timelines, risks, dependencies, and stakeholder communications.
Prepare tracking reports on strategic initiatives and performance.
Foster cross-team collaboration to execute projects and business goals.