Client Success Operations Associate

Sermo; Puebla de Zaragoza; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Join a forward-thinking company dedicated to amplifying the voice of physicians worldwide. As a Client Success Operations Associate, you will play a crucial role in ensuring client satisfaction through effective campaign execution. This position requires a data-driven team player with strong analytical skills, excellent communication, and project management abilities. You will collaborate with various internal teams to meet and exceed project goals while managing workflows in Salesforce. If you thrive in a dynamic environment and are passionate about improving patient outcomes, this opportunity is perfect for you.

Formación

• 1-2 years of experience in digital marketing or pharma environment preferred.
• Fluent in English, both verbal and written, is required.

Responsabilidades

• Manage workflow within Salesforce, ensuring records are updated and traffic flow is overseen.
• Collaborate with teams to resolve technical or delivery-related issues.

Conocimientos

Analytical Skills

Project Management

Communication Skills

Team Collaboration

Time Management

Educación

Bachelor’s degree in administration, marketing, or related field

Herramientas

Salesforce

MS Office

JIRA

Smartsheet

Adobe Acrobat

VeevaVault

FUSE

Descripción del empleo

450+ employees, 35+ countries, and 1 mission - to amplify the voice of physicians globally.

That is where you come in. Helping unite physicians across the world to support better patient outcomes—and even save lives—is an incredible feeling. Join us!

Position Objective:

A Client Success Operations Associate (CSOA) collaborates with internal stakeholders including Creative, Campaign Operations, and Insights & Analytics to execute campaigns and fulfill all contracted deliverables. Your goal is to ensure overall client satisfaction by ensuring smooth and flawless execution of the campaign with effective and timely collaboration within the Client Success (CS) Team – you will plan, direct, and coordinate all operational activities to ensure campaign goals are met or exceeded within the prescribed timeframe, parameters, and scope.

We are looking for:

A data-driven team player with a strong analytical and process-driven mindset. Ability to work independently with excellent communication and project management skills. English fluency, both written and verbal is required. Excellent organization, time planning skills with solid attention to detail, and the ability to prioritize multiple tasks are key for the role.

Responsibilities:

• The CSO is responsible for managing workflow within Salesforce, including updating records and overseeing traffic flow.
• QA the creative development, tagging, QA pre-launch, and reporting of the assigned projects.
• Collaborate with internal teams to resolve any technical or delivery-related issues.
• Work in concert with your Client Success Director partner, adjust and adapt to meet and exceed project and client expectations.
• Communicate clear direction and information to internal stakeholders throughout the campaign cycle (i.e., provide assets for production, route comments or edits, route tagging files, confirm deliverables estimates, QA pre-launch, review reporting).

Skills and Qualifications:

• 1-2 years of experience in a digital marketing or pharma environment is a plus.
• 1-2 years of experience in project coordination, account management or marketing operations role preferred.
• Fluent in English, verbal and written.
• Data-Driven, excellent organizational and time planning skills with solid attention to detail, accustomed to working in a deadline-driven environment.
• Ability to work in a team, balance and prioritize multiple tasks, set priorities.
• Experience working with Salesforce, MS Office, JIRA, Smartsheet, Adobe Acrobat, VeevaVault or FUSE is a plus.
• Bachelor’s degree in administration, marketing, or a related field.

About:

Sermo turns physician experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1.3 million HCPs across 150 countries, the company provides physicians with a social platform and unique community that fosters impactful peer-to-peer collaboration & discussions about issues that are important to them and their patients. Sermo offers on-demand access to physicians via a suite of proprietary technology to provide business intelligence that benefits pharmaceutical, healthcare partners, and the medical community at large. To learn more, visit www.sermo.com.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.