Client Success Manager (with PMO Expertise)

Call Centre Doctors; Guadalajara; A distancia; Jornada completa

Descripción de la vacante

A leading company in client success management is seeking a Client Success Manager with PMO expertise. This fully remote role requires strategic operators who can build scalable systems and lead key accounts. Ideal candidates will have 5-10 years of experience in project management and a problem-solving mindset. Join a team focused on growth and success!

Servicios

Fully remote work with flexibility

Mentorship from executive leaders

Opportunities for growth into Senior CSM roles

Formación

• 5-10 years of PMO or Customer Success leadership experience.
• Background in B2B SaaS, tech services, or call centers.
• Hands-on experience with project management tools.

Responsabilidades

• Own the success of 10-20 high-impact B2B accounts.
• Build and refine processes, SOPs, and templates using ClickUp.
• Design and lead onboarding experiences that set clients up for success.

Conocimientos

Project Management

Client Success

Problem-solving

Communication

Data analysis

Herramientas

ClickUp

Asana

Descripción del empleo

Client Success Manager (with PMO Expertise)Location: RemoteType: Full-TimeReports to: VP of Operations / Director of Customer Success

The Opportunity

We’re looking for strategic operators who know how to lead, build, and scale. If you have 5–10 years of real PMO or project management experience and can apply it to client operations, onboarding, and retention, this is your role.

At Call Center Doctors, we’re not hiring account babysitters. We’re hiring builders, Client Success Managers who will architect and own the post-sale experience for 10–20 key accounts. This role isn’t about keeping clients “happy.” It’s about delivering results, removing friction, and building scalable systems for success.

Within 60 days, you’ll be expected to bring structure to chaos, implement workflows, and take full ownership of client satisfaction metrics.

Why This Role Matters

• ️ Own the Function – You’ll build from scratch, not inherit someone else’s mess.
• Make it Scalable – We’re aiming for 10x growth in 5 years. You’ll help us get there.
• Use Smart Tools – ClickUp, CRMs, dashboards, and AI-powered workflows.
• Work Anywhere – Fully remote, with performance-based compensation.
• Fast-Track Your Career – High performance in this role = leadership pipeline.
  

What You’ll Do

• PMO-Style OperationsBuild and refine processes, SOPs, and templates using ClickUp (or equivalent PM tools).
• Client Portfolio ManagementOwn the success of 10–20 high-impact B2B accounts (mostly in solar and roofing industries).
• Retention & GrowthReduce churn, drive adoption, and increase client lifetime value.
• Onboarding & ActivationDesign and lead onboarding experiences that set clients up for measurable success.
• KPI & SLA ManagementTrack and improve metrics like NPS, CSAT, retention rate, and time-to-value.
• Cross-Functional CollaborationWork with Sales, Recruiting, Tech, and Product to resolve issues and deliver results.
• Issue Resolution & EscalationIdentify recurring problems, perform root-cause analysis, and implement scalable solutions.
• AI & AutomationLeverage AI tools to optimize communication, task management, and reporting.

What You Bring

5–10 years of Project Management Office (PMO) or Customer Success leadership experience Background in B2B SaaS, tech services, call centers, or enterprise operations Proven ability to build systems and processes from the ground up Hands-on experience with ClickUp, Asana, or similar project management tools Agile, Scrum, or other structured delivery frameworks Clear communicator, even under pressure Comfortable with data, dashboards, and tech workflows Native or near-native English fluency A problem-solving mindset with a bias for action The hardware to perform: High-end PC, pro headset, stable connection, quiet workspace

Who Should Not Apply

You’ve never worked in structured project or client operations You rely on others to tell you what to do You struggle to adapt in high-growth, high-stakes environments You’re not fluent in English You’re not technical or familiar with AI tools

What We Offer

Salary of $15 USD/Hr.Fully remote work with flexibilityA fast-learning environment with mentorship from executive leadersOpportunities for growth into Senior CSM or Director roles, medium termThe chance to build systems that will define how we scale to $100M+

Are You the One?

This is a builder’s role. You will be trusted, challenged, and empowered. If you thrive in high-speed environments and love solving problems through structure… let’s talk.

Apply now to become part of a company that’s scaling fast and investing in top-tier talent.