Client Success Director LATAM

Seedtag; Ciudad de México; Híbrido; MXN 1.004.400 - 1.674.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Online courses for professional development

Inclusive company culture

Participation in team activities

Growth opportunities

Descripción de la vacante

A leading company in contextual advertising, Seedtag seeks a Client Success Director LATAM to enhance client relationships and operational excellence. This high-impact role involves leading a regional team to drive strategic goals, ensuring client satisfaction and retention while fostering cross-functional collaboration.

Formación

• 15+ years' experience in Client Success or Account Management.
• Proven leadership in high-growth digital media environments.
• Strong negotiations and relationship management abilities.

Responsabilidades

• Lead the regional Client Success team and drive client relationships.
• Develop client strategies for satisfaction and business growth.
• Oversee reporting and data insights for client media investments.

Conocimientos

Client Relationship Management

Leadership

Strategic Planning

Problem Solving

Data Analysis

Educación

Bachelor's Degree in Business, Marketing, or related field

Herramientas

Salesforce

JIRA

Descripción del empleo

Join to apply for the Client Success Director LATAM role at Seedtag

Join to apply for the Client Success Director LATAM role at Seedtag

We’re looking for a Client Success Director LATAM to join our team and help shape the future of contextual advertising as we continue to expand globally.


Who We Are
At Seedtag, we lead the way in contextual advertising with our machine learning-powered platform. Our technology provides superior brand safety, human-like content understanding, and advanced cookieless targeting, making ads more engaging and respectful. Founded by two ex-Googlers in 2014, we’ve grown to over 600 Seedtaggers across 18 countries, raising €250M to revolutionise digital advertising.


Your Challenge
As the Client Success Director, LATAM, you will lead the regional Client Success team, driving strategic client relationships, operational excellence, and revenue growth. You will be responsible for setting the vision and structure for client success, ensuring the team delivers exceptional service, maximises campaign performance, and strengthens partnerships with agencies and advertisers.

This is a high-impact leadership role where you will shape processes, define success metrics, and foster cross-functional collaboration to drive client satisfaction, retention, and expansion. Your ability to align internal teams, scale best practices, and advocate for client needs will be instrumental in positioning the company as a trusted partner in the region.

• Client Strategy & Leadership: Define and execute a regional client success strategy that enhances client satisfaction, fosters long-term partnerships, and drives business growth.
• Team Leadership & Development: Build, mentor, and scale a high-performing Client Success team, ensuring they have the tools and frameworks needed to succeed.
• Revenue Growth & Retention: Work closely with Sales and senior leadership to identify opportunities for client expansion, renewals, and increased investment.
• Operational Excellence & Scalability: Develop and implement best-in-class processes, SLAs, and performance frameworks to enhance efficiency and consistency across the region.
• Executive Stakeholder Management: Act as a senior point of contact for key clients and agencies, ensuring alignment between their business goals and our solutions.
• Cross-Functional Collaboration: Partner with Sales, Operations, Product, and other internal teams to streamline execution, improve workflows, and address client needs proactively.
• Data-Driven Insights & Reporting: Oversee the development of strategic client reporting and insights, helping clients optimize their media investments.
• Market & Competitive Intelligence: Stay ahead of industry trends, competitor movements, and evolving client expectations to position the company as an industry leader.
• Advocacy & Thought Leadership: Represent the company in key client meetings, industry events, and strategic forums, reinforcing our value proposition in the market.
  
  

Job Description

We’re looking for a Client Success Director LATAM to join our team and help shape the future of contextual advertising as we continue to expand globally.


Who We Are
At Seedtag, we lead the way in contextual advertising with our machine learning-powered platform. Our technology provides superior brand safety, human-like content understanding, and advanced cookieless targeting, making ads more engaging and respectful. Founded by two ex-Googlers in 2014, we’ve grown to over 600 Seedtaggers across 18 countries, raising €250M to revolutionise digital advertising.


Your Challenge
As the Client Success Director, LATAM, you will lead the regional Client Success team, driving strategic client relationships, operational excellence, and revenue growth. You will be responsible for setting the vision and structure for client success, ensuring the team delivers exceptional service, maximises campaign performance, and strengthens partnerships with agencies and advertisers.

This is a high-impact leadership role where you will shape processes, define success metrics, and foster cross-functional collaboration to drive client satisfaction, retention, and expansion. Your ability to align internal teams, scale best practices, and advocate for client needs will be instrumental in positioning the company as a trusted partner in the region.

• Client Strategy & Leadership: Define and execute a regional client success strategy that enhances client satisfaction, fosters long-term partnerships, and drives business growth.
• Team Leadership & Development: Build, mentor, and scale a high-performing Client Success team, ensuring they have the tools and frameworks needed to succeed.
• Revenue Growth & Retention: Work closely with Sales and senior leadership to identify opportunities for client expansion, renewals, and increased investment.
• Operational Excellence & Scalability: Develop and implement best-in-class processes, SLAs, and performance frameworks to enhance efficiency and consistency across the region.
• Executive Stakeholder Management: Act as a senior point of contact for key clients and agencies, ensuring alignment between their business goals and our solutions.
• Cross-Functional Collaboration: Partner with Sales, Operations, Product, and other internal teams to streamline execution, improve workflows, and address client needs proactively.
• Data-Driven Insights & Reporting: Oversee the development of strategic client reporting and insights, helping clients optimize their media investments.
• Market & Competitive Intelligence: Stay ahead of industry trends, competitor movements, and evolving client expectations to position the company as an industry leader.
• Advocacy & Thought Leadership: Represent the company in key client meetings, industry events, and strategic forums, reinforcing our value proposition in the market.
  
  

What You’ll Need to Succeed

• 15+ years of experience in Client Success, Account Management, or a related leadership role within AdTech, Digital Media, or MarTech.
• Proven experience leading and scaling regional or multi-market client success teams in a high-growth, fast-paced environment.
• Deep understanding of digital advertising, programmatic media, and agency dynamics.
• Strong track record of driving client retention, revenue expansion, and operational efficiency at scale.
• Exceptional ability to manage executive-level relationships and influence senior stakeholders.
• Strategic thinker with a data-driven, solutions-oriented approach to problem-solving.
• Excellent leadership, communication, and negotiation skills.
• Strong familiarity with the EMEA advertising landscape, client needs, and regulatory considerations.
• Experience working with CRM, reporting, and workflow tools such as Salesforce, JIRA, and BI platforms is a plus.
  
  

Why Join Seedtag?
Growth & Opportunity: A key moment to join with vast career development prospects.
Flexibility: At Seedtag, we trust you to balance work and life effortlessly with the option to work from home, the office, or even the beach in our hybrid mode.
Learning & Development: Online courses in ODILO, and optional English or Spanish group classes.
Inclusive Culture: We foster a supportive environment that values personal growth.
Fun & Connection: Participate in team activities, company offsites, and more!


Ready to join the Seedtag adventure? Send us your CV and let’s grow together!


At Seedtag, we’re committed to creating an inclusive environment where everyone can thrive. We welcome diverse perspectives as they fuel our innovation and growth. Please let us know if you require accommodations during the hiring process and we’ll ensure a positive and accessible experience.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Advertising Services

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