Client Success Coordinator, LawRank MX

EverService Holdings, LLC; Región Centro; Remote; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Medical, Vision, Dental

6 PTO days

Extra vacation days after 6 months

Fun Fridays

Ongoing training

Growth opportunities

Hybrid/Remote work

Job summary

LawRank is seeking a skilled and dedicated Client Success Coordinator (CSC) to serve as a reliable liaison between our team and our clients while directly supporting our Client Success Managers. This role helps keep projects moving, client requests on track, and clients confident that their marketing is in good hands.

The ideal candidate is highly organized, client-focused, curious about digital marketing, and comfortable collaborating across teams.

Qualifications

• Bachelor's degree preferred.
• Minimum 2 years in customer service, customer success, account coordination, assistant roles, or other client-facing positions.
• High level of English proficiency with strong written and verbal communication skills.
• Excellent organizational and time-management skills with the ability to manage multiple accounts, priorities, and deadlines.
• Strong problem-solving and critical-thinking abilities.
• Excellent attention to detail.
• Client-focused mindset with strong empathy, patience, and relationship-building skills.
• Ability to collaborate effectively with cross-functional teams.
• Working knowledge of Google Workspace (Docs, Sheets, Drive).
• Comfortable using AI tools and LLMs such as ChatGPT and Claude.

Responsibilities

• Deliver on Client Needs: Ensure client needs are met and exceeded at every stage, with deadlines and commitments.
• Support Client Communications: Assist Client Success Managers with client communications while helping build strong relationships.
• Coordinate Across Teams: Collaborate with SEO, Paid Media, Content, and Development teams to keep projects moving.
• Support Client Reporting: Help prepare client reports and performance updates by gathering data and insights.
• Assist with Content Management: Upload content and images to WordPress websites as part of project delivery.
• Support Client Onboarding: Work with Client Success and Sales teams to onboard new clients and ensure a smooth transition.

Skills

English proficiency

Organizational skills

Time management

Problem-solving

Attention to detail

Collaboration

Google Workspace

AI tools (ChatGPT/Claude)

Education

Bachelor's degree

Tools

Google Analytics 4

Google Search Console

CallRail

Monday.com

Slack

CRM platforms

WordPress

CRM tools

Job description

About LawRank

LawRank is one of the most respected SEO and digital marketing firms serving the legal industry, working with high-revenue law firms across the country. We're part of EverService Holdings, a Sunstone Partners-backed portfolio operator with multiple market-leading brands across digital marketing, including LawRank, iLawyer, and RYNO. Our scale gives clients access to best-in-class talent, technology, and capability, while our brand-led structure keeps us close to the firms we serve.

Summary of Position:

LawRank is seeking a skilled and dedicated Client Success Coordinator (CSC) to serve as a reliable liaison between our team and our clients while directly supporting our Client Success Managers. This role helps keep projects moving, client requests on track, and clients confident that their marketing is in good hands.

The ideal candidate is highly organized, client-focused, curious about digital marketing, and comfortable collaborating across teams. This position also provides hands-on exposure to SEO, paid media, website development, and client strategy, creating opportunities for continued growth within Client Success.

Position Responsibilities:

• Deliver on Client Needs: Ensure client needs are met and exceeded at every stage, with a strong focus on meeting deadlines and following through on commitments.

• Support Client Communications: Assist Client Success Managers with client communications and requests while helping build strong, trusting relationships.

• Coordinate Across Teams: Collaborate with internal teams, including SEO, Paid Media, Content, and Development, to keep projects moving and provide a seamless client experience.

• Support Client Reporting: Help prepare client reports and performance updates by gathering data and organizing insights that demonstrate campaign performance.

• Assist with Content Management: Upload content and images to WordPress websites as part of the project delivery process.

• Support Client Onboarding: Work with the Client Success and Sales teams to onboard new clients and ensure a smooth transition into LawRank's services.

• Identify Growth Opportunities: Support the Client Success team in identifying opportunities that can contribute to clients' long-term success and growth.

Requirements

Required Qualifications:

• Education: Bachelor's degree preferred.

• Experience: 2+ years of experience in customer service, customer success, account coordination, assistant roles, or other relevant client-facing positions.

• Skills:

  • High level of English proficiency, with strong written and verbal communication skills.

  • Excellent organizational and time-management skills, with the ability to manage multiple accounts, priorities, and deadlines.

  • Strong problem-solving and critical-thinking abilities.

  • Excellent attention to detail.

  • Client-focused mindset with strong empathy, patience, and relationship-building skills.

  • Ability to collaborate effectively with cross-functional teams.

  • Working knowledge of Google Workspace, including Docs, Sheets, and Drive.

  • Comfortable using AI tools and LLMs such as ChatGPT and Claude.

• Certifications: No specific certifications required.

Preferred Qualifications:

• Previous experience working in a digital marketing agency.

• Familiarity with digital marketing, including SEO, paid media, marketing funnels, and web development.

• Experience with WordPress, website development projects, or reviewing and editing web copy.

• Familiarity with tools such as GA4, Google Search Console, CallRail, Monday.com, Slack, or CRM/customer success platforms.

• Experience managing or optimizing Google Ads campaigns is a plus.

• Previous teaching or hospitality experience, particularly in customer-facing roles, is a plus.

• Bilingual English/Spanish proficiency is a plus.

Working Conditions

• Full-time position

• Remote position

• Role requires regular communication with clients and collaboration with cross-functional internal teams

• Candidates should be comfortable working in a fast-paced digital marketing environment and managing multiple priorities and deadlines

Benefits:

We've Got You Covered! LawRank MX is proud to offer a variety of benefits, including:

• Major medical insurance + vision + dental
• 6 PTO days per year (personal & sick days)
• 6 extra vacation days after 6 months
• Fun Fridays (2 Fridays per month = half days)
• Ongoing training
• Real growth opportunities
• Hybrid/Remote work

About EverService Holdings, LLC:

EverService is a global holdings company specializing in B2B professional services for companies of all sizes, helping them to grow and scale. After years of operating across both marketing and engagement verticals, EverService has streamlined its portfolio and now concentrates exclusively on driving growth within its marketing ecosystem. Through its vertically integrated brands, EverService delivers performance-driven digital marketing solutions across the legal, home services, and professional services industries. Our agencies specialize in SEO, paid media, website design and development, conversion optimization, creative services, and analytics, leveraging advanced technology and AI to deliver measurable business impact. Backed by deep industry expertise and a commitment to scalable, data-driven execution, EverService is the trusted growth engine for the sectors we serve, helping businesses strengthen their online visibility, generate high-intent demand, and drive measurable, sustainable growth through digital marketing.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skillsrequired ofpersonnel.All personnel maybe requiredto perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.