Client Success Analyst - Portfolio & Escalations

Citi; Ciudad de México; Presencial; MXN 549,000 - 916,000; Jornada completa

Descripción de la vacante

An international financial services company based in Mexico City seeks a Customer Service Intermediate Analyst. This role involves managing high-profile client portfolios, resolving issues, and ensuring high-quality customer service. Candidates should have a bachelor's degree and 2–5 years of experience in customer service, particularly in financial environments. Strong communication and analytical skills are essential.

Formación

• 2–5 years of customer experience required.
• Relevant experience in business/financial environment preferred.
• Proven self-reliance and accountability.

Responsabilidades

• Manage a portfolio of high-profile clients and resolve queries.
• Provide coaching and support to the team.
• Identify process improvements to enhance client experience.

Conocimientos

Customer experience

Project management

Analytical skills

Communication skills

Educación

Bachelor’s degree

Descripción del empleo

An international financial services company based in Mexico City seeks a Customer Service Intermediate Analyst. This role involves managing high-profile client portfolios, resolving issues, and ensuring high-quality customer service. Candidates should have a bachelor's degree and 2–5 years of experience in customer service, particularly in financial environments. Strong communication and analytical skills are essential.