Client Services Support

If you’re looking for a career where you can make a real impression, join the Global Service Center (GSC) at HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, operating in 64 countries and territories. Our aim is to be where growth is, enabling businesses to thrive, economies to prosper, and helping people fulfill their hopes and ambitions.

We are currently seeking an experienced professional to join our team as Client Services Support.

Role Purpose:

HSBC Technology and Services

HSBC Technology and Services is a vital part of the Group, providing essential operational and technical support to our global businesses, enhancing customer service and efficiency.

Global Service Delivery

This organization is focused on operational excellence across HSBC's global operations by consolidating, simplifying, and continuously improving processes, managing risks, and ensuring quality at a competitive price point.

Purpose of Department

The GLCM Operations COE, part of HOST Operations, provides a centralized operations utility supporting HSBC's Corporate Digital Channels, including HSBCnet, Host-to-Host Connect, and SWIFT net. It supports payments, cards, receivables, liquidity, trade, supply chain finance, custody, securities services, and money market trading solutions worldwide, processing over 700 million transactions valued at over $10 trillion annually.

The team serves CMB and GB&M customers, supporting the digital lifecycle across GLCM, GTRF, and HSS products, across multiple global locations including Bangalore, Hyderabad, Guangzhou, Kuala Lumpur, Krakow, Cairo, and Mexico. It focuses on client management activities such as implementation and servicing.

Main Activities:

• Deliver excellent client service, managing risks and issues effectively.
• Act as a GLCM consultant for a dedicated client portfolio.
• Handle inquiries related to cash management services such as wire transfers, ACH, checks, and more.
• Resolve issues promptly and escalate as needed.
• Track inquiries through case management to resolution.
• Manage client escalations, involving senior management when necessary.
• Stay informed about external factors affecting international business.
• Collaborate with global teams and stakeholders.
• Maintain strong relationships with HSBC stakeholders.
• Contribute to team development, sharing knowledge and best practices.
• Ensure documentation is complete for performance tracking.
• Own the customer journey from start to finish.
• Live the Group Values.