Client Services Associate II

ICON; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global clinical research organization is looking for a Client Services Associate II to enhance client relationships and oversee project management. In this role, you will analyze client needs, provide proposals, and ensure high-quality service. The ideal candidate should have a Bachelor’s degree and at least 3 years of relevant experience in client services or clinical research, along with strong communication and organizational skills. This position is home-based in Mexico, offering a competitive salary and various benefits.

Servicios

Health insurance options

Retirement planning options

Global Employee Assistance Programme

Various annual leave entitlements

Optional benefits like gym discounts

Formación

• At least 3 years of experience in client services, project management, or clinical research coordination.
• Capable of managing multiple tasks simultaneously.

Responsabilidades

• Deliver high-quality customer service and facilitate discussions with clients.
• Analyze clients’ needs and provide accurate proposals with timelines and budgets.
• Manage a portfolio of key accounts as the main contact for licensing.

Conocimientos

Excellent customer service

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Educación

Bachelor's degree in Life Sciences, Healthcare, Business Administration, or related field

Herramientas

Microsoft Office Suite

Clinical trial management systems

Descripción del empleo

Client Services Associate II - Homebased - Mexico, Brazil, Chile, Colombia, Peru, Argentina

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Client Services Associate II, PCS to join our diverse and dynamic team. The Client Services Associate II plays an active role in Mapi Research Trust’s client services team (PROVIDE) to maintain and expand client relationships through quoting and delivering clinical outcome assessment (COA) licensing and translation services.

As a Client Services Associate II, PCS at ICON, you will be involved in designing and analyzing clinical trials, interpreting complex medical data, and contributing to innovative treatments and therapies.

What you will be doing

• Deliver high-quality customer service by interfacing regularly with customers and facilitating discussions with operations and collaborating teams via the ePROVIDE platform.
• Analyze clients’ COA licensing and translation needs and provide accurate proposals with timelines and budgets.
• Perform administrative tasks from request launch to finalization, including invoice follow-up and tracking work time in appropriate tools.
• Educate clients on new and existing company products and services.
• Participate in client and operational meetings with internal and external stakeholders.
• Support the preparation of client-focused proposals and budgets.
• Manage a portfolio of key accounts and act as the main contact for COA licensing for large strategic clients.
• Collaborate with internal teams to deliver COA licensing and MRT distributed translations within multi-service projects.
• Oversee the project lifecycle from proposal/award to delivery.

Your profile

• Bachelor's degree in Life Sciences, Healthcare, Business Administration, or a related field.
• At least 3 years of experience in client services, project management, or clinical research coordination.
• Excellent customer service, interpersonal, and communication skills, with the ability to resolve issues effectively.
• Strong organizational skills and attention to detail, capable of managing multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite; familiarity with clinical trial management systems is preferred.

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#LI-Homebased

What ICON can offer you:

Our success depends on our people. We prioritize building a diverse culture that rewards high performance and nurtures talent.

Along with a competitive salary, ICON offers benefits focused on well-being and work-life balance, including:

• Various annual leave entitlements
• Health insurance options for you and your family
• Retirement planning options
• Global Employee Assistance Programme, LifeWorks, offering 24/7 support from over 80,000 professionals
• Life assurance
• Optional benefits such as childcare vouchers, bike schemes, gym discounts, travel passes, and health assessments

Visit our careers site to learn more about ICON’s benefits.

ICON values inclusion and belonging, providing an accessible environment for all candidates. We are committed to equal employment opportunities regardless of race, religion, gender, sexual orientation, disability, or veteran status.

If you need reasonable accommodations during the application process or to perform your job, please let us know or submit a request here.

Interested but unsure if you meet all requirements? We encourage you to apply—your skills may be a great fit for ICON.

Current ICON employee? Please click here to apply.