Client Service Specialist, Associate

Infor Inc.; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An innovative technology company seeks an Associate Client Service Specialist to provide top-tier customer support for the Infor Nexus platform. This role entails managing customer inquiries and assisting with transactions, all while ensuring quality service. Candidates should possess customer service experience, strong communication skills in English and Spanish, and proficiency in Microsoft Office applications. The position offers a collaborative work environment, aligning with the company's inclusive culture.

Formación

• Customer Service experience supporting software applications.
• Strong verbal and written communication skills in both English and Spanish.
• Experience working in a team environment.

Responsabilidades

• Interact with customers and manage inquiries via phone, e-mail, and our CRM support tool.
• Assist customers with transactions on the Infor Nexus platform.
• Document support procedures and solutions for common issues.

Conocimientos

Customer Service Experience

Communication Skills (English, Spanish)

Teamwork

Herramientas

Microsoft Office (Excel, Word, PowerPoint)

Descripción del empleo

We are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.

A Day In The Life Typically Includes:

• Interact with customers and manage inquiries via phone, e-mail, and our CRM support tool.
• Respond to customer queries by utilizing product knowledge and resource tools to research, follow-up, ensure appropriate escalation if applicable, and document resolution details.
• Assist customers with completing transactions on the Infor Nexus platform, understanding their specific requirements.
• Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers’ relationships.
• Administer customer training on various functions.
• Document support procedures and solutions for common issues.
• Assist with training team members.

Basic Qualifications:

• Customer Service and/or Operations experience supporting software applications.
• Verbal and written communication skills in English and Spanish.
• Experience working with Microsoft Office applications (Excel, Word, PowerPoint).
• Experience working in a team environment.

Preferred Qualifications:

• Experience within supply chain management and/or logistics management.
• Experience with Freight Forwarders, Logistics Service Providers, and Carriers.
• Knowledge of International Trade and Incoterms.
• Experience with EDI or technical mapping.

Note:

• MX Team meets 3 times a week (Tuesday to Thursday) for team collaboration.
• Current schedule is 8:30 am – 5:30 pm PST with a 1-hour lunch.
• Work during MX holidays that fall on weekdays, following a team rotation schedule.

About Infor

Infor is a global leader in industry-specific cloud business software. We build complete industry suites in the cloud, focusing on user experience, data science, and seamless integration into existing systems. Over 60,000 organizations worldwide rely on Infor for digital transformation and market resilience.

Our culture is based on Principle Based Management (PBM) and eight guiding principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, and self-actualization. We value diversity to reflect our markets, customers, partners, and communities.

We are committed to an inclusive, equitable workplace and do not discriminate based on sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any protected status. For accommodations during the application process, please follow the instructions on our careers webpage.

We respect your privacy and have a policy available for review here.