Client Service Representative

Shift4; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Shift4 is seeking a Customer Service Representative in Ciudad de México to provide exemplary service to clients through various communication channels. Ideal candidates will possess strong problem-solving skills, a high school diploma, and familiarity with customer service principles. This role requires commitment to enhancing customer interactions and maintaining a professional company image. The position is onsite, and candidates should be prepared to work in a fast-paced operational environment with various shifts available.

Formación

• Knowledge of customer service principles and practices.
• Excellent listening, oral, and written communication skills.
• Friendly, enthusiastic, goal-oriented, and resourceful.

Responsabilidades

• Provide first-class customer service via phone, email, and chat.
• Assist customers with billing inquiries and website navigation.
• Document inquiries and ensure timely follow-ups.

Conocimientos

Customer service principles

Communication

Problem-solving

Multilingualism

Educación

High school diploma or equivalent

Associates Degree or higher

Herramientas

Microsoft Office Suite

Descripción del empleo

Shift4 (NYSE: FOUR)is boldly redefining commerce by simplifying complex payments ecosystems across the world.As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually forhundreds ofthousands of businesses in virtuallyevery industry. For more information, visitwww.shift4.com .

A Customer Service Representative is expected to work with our clients by promoting the highest level of service and professionalism. We work with a wide array of clients who rely on the highest quality of service and dedication. Customer Service Representatives are expected to project a positive company image and experience through phone interaction. You will support interactions with customers through multi messaging campaigns such as email, mail, phone, task systems, and chat systems. These interactions should be coordinated and real time. In addition, you are also expected to acquire an in depth understanding of the entire merchant processing industry and the entire transaction cycle.

Responsibilities:

• Enhance organization reputation by providing clients with a first class customer service experience.
• Communicate with clients via phone, email, chat, and tickets.
• Assist customers with navigating our website, statements, contracts, orders, and billing inquiries.
• B2C: Provide post-sale support to customers, assist with order status inquiries and guide customers on gift card usage.
• B2B: Set up terminals and point of sale systems, troubleshoot system issues, generate and interpret transaction reports.
• Utilize strong problem-solving and people skills to ensure first call resolution.
• Build and maintain strong relationships with clients and fellow team members.
• Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken.
• Thoroughly document inquiries and outcomes for accurate tracking and analysis.
• Under supervision receives and places follow up calls/ emails/ tickets/ projects to answer client inquiries in a timely manner.
• Seeks, understands, and implements the client’s expectations.
• Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment.
• Meet and or exceed department performance metrics.

Qualifications:

Education & Requirements:

• High school diploma or equivalent is required.
• Associates Degree or higher is preferred.
• Knowledge of customer service core principles and practices.
• Familiarity with the Microsoft Office Suite.
• Experience in the banking or credit card processing industry preferred, but not required.
• Excellent listening, oral, and written communication skills.
• Friendly and enthusiastic personality.
• Goal and results oriented.
• Resourceful and motivated to learn
• Multilingualism is an asset (French, Spanish, Portuguese)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Our Client Services team works in a 24/7 operational environment with three different shifts available. Please outline which shift you would prefer:Daytime Shift: from 8:30 am to 5:30 pmEvening Shift: from 3:30 pm to 12:30 amOvernight Shift: from 12:00 am to 9:00 am

Do you have experience in providing support to B2C or B2B? If so please elaborate on your experience.

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This role is onsite based out of our Cuauhtémoc, Ciudad de México Shift4 office. Are you open to working at this location? Select...

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