Client Service Expert - Cdmx

Swarovski; Xico; On-site; MXN 180,000 - 320,000; Full time

Benefits offered by this job

Learning and career development

Employee assistance program

Volunteering leave

Exclusive employee discounts

Job summary

Swarovski is seeking a Client Services Specialist to support business operations across channels in Mexico. You will handle first-level inquiries, manage SAP-backed orders, and coordinate stock recalls for IR MOB/MUB accounts, while ensuring contract maintenance and master data accuracy.

The role requires strong customer service focus, SAP/Micros knowledge, and excellent English communication, with opportunities for growth in a global luxury brand environment.

Qualifications

• 2+ years in fashion retail with customer focus.
• 1 year in a similar client service role in Consumer Goods with SAP/Micros.
• Advanced verbal communication and presentation skills.
• Excellent organizational and planning skills.
• Strong customer service focus and relationship building.
• Proactive problem solver with ability to manage change.
• Ability to manage multiple stakeholders.
• English is a must.
• Knowledge in Excel and Analytics Tools.

Responsibilities

• First level support for all administrative queries across sales channels (SR, IR MOB/MUB).
• Manage orders in SAP, backorders, invoicing, credit/debit notes, EDI processing.
• Coordinate stock recall/returns from securing authorization to SAP input/approval.
• Coordinate and administer IR MOB/MUB contracts and reporting on compliance.
• Maintain master data completeness (POP, Customer, Prices).
• Support Repair, Warehousing, Custom, Logistics until handover to SCM.
• Generate reports and ad-hoc analyses.

Skills

Customer service

Excel

SAP

English

Verbal communication

Organizational skills

Stakeholder management

Problem solving

Tools

SAP

Micros

EPOS

SRP

EDI

Job description

At Swarovski, youdon’tjust join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. Ifyou’reready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance,we’reready for you.

About the Job

The Client Services Specialistis responsible forsupporting the management of business operations across channels and supporting the whole organization across teams so that business and customer serviceobjectivescan be met within México.

• First level support (1-to-1) for all administrative queries for all sales channels (SR, IR MOB/MUB) e.g. queries relating to systems (SRP, EPOS etc.), resetting passwords, missing/damaged parcels and POS, product availability, credit and stock returns, C&C or C&R orders and invoices etc.

• Manage orders (input/approve in SAP, backorders, invoicing, credit/debit notes, EDI order processing etc.), for all products including samples and VM materials, in compliance with importation and examination policies and track deliveries for IR MOB and MUB Accounts, as well as additional special processes required by Key Accounts and order support for e.g. Dealer Days

(Note: SR covered by Allocators, online covered byECommteam)

• Support and coordinate IR MOB/MUB stock recall/returns from securing initialauthorisationand receipt of product, through to input and approval in SAP.

• Responsible for coordinating and administering all IR MOB/MUB contractse.g.issuing initial contract and ongoing maintenance including update and re-issue, as well as reporting on compliance & contract breaches. Will further support with required inputin toDiscount Review and Cash-back-bonus/Rebate processes

• Responsible formasterdata completeness and correctness (POP, Customer, Consumer, Prices)

• Support Repair, Warehousing, Custom, Logistics services until handover to SCM

• Support in generating reports until handover to Controlling as well as ad-hoc reports necessary

About You

We are looking for a unique and amazing talent, who brings along the following:

• Minimum 2 years of work experience in a fashion customer- and commercial- focused retail environment.

• Minimum 1 year of work experience in a similarclient servicerole in a Consumer Goods Business ideally with SAP/Micros, etc.know-how

• Advanced verbal communication and presentation skills

• Excellent organizational and planning skills

• Strong customer service focus and relationship building skills.

• Proactive problem solver with ability to manage change effectively.

• Ability to manage multiple stakeholders.

• English isa must.

• Knowledge in Excel and Analytics Tools.

What We Offer

You can expect a range of benefits, including:

• Learning and career development programs to help you grow

• A global employeeassistanceprogram offering support in the areas of mental, physical, and emotional health, managerial support as well as financialand legal matters

• Paid volunteering leave to support causes that matter to you

• Exclusive employee discounts on Swarovski products