Client Implementation Coordinator

Caller Base AI; Mérida; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading company in voice automation is seeking a proactive Client Implementation Coordinator in Mérida. This role involves leading client onboarding, configuring call flows, and working closely with developers. Ideal candidates are fluent in English and have technical confidence, with growth potential in the team as the company expands.

Formación

• 2+ years in business analyst, onboarding specialist, or tech support role.
• Fluent in English, both written and spoken.
• Based in Mérida and available during EST hours.

Responsabilidades

• Lead onboarding for new clients with seamless implementation.
• Build and monitor virtual voice agents and configure call logic.
• Collaborate with developers for integrations and maintain documentation.

Conocimientos

Technical confidence using voice-AI

Problem-solving mindset

Client-facing communication

Organized and detail-oriented

Herramientas

Salesforce

Zendesk

Twilio

Descripción del empleo

About the Company

Caller Base AI is a fast-growing voice automation platform helping businesses answer, qualify, and route inbound phone calls using advanced AI technology. We empower small and medium-sized companies to never miss a customer call again—driving more leads, more conversions, and better customer experiences, all without the need for large call center teams. Our solution blends intelligent voice assistants with human insight, enabling businesses to customize call flows, integrate with CRMs, and gain deep visibility into customer interactions. At Caller Base, we’re not just building tech, we’re building trust. We believe that voice is still the most powerful way to connect, and we’re passionate about helping businesses scale that connection in smarter, more human ways.

About the Role

We’re looking for a proactive Client Implementation Coordinator to join our growing Caller Base AI team in Mérida. You’ll be the key player responsible for setting up new client environments, configuring intelligent call flows, training virtual AI agents, working with our developers on integrations, and ensuring our clients experience a seamless onboarding process. This is a client-facing role that requires fluency in English, technical confidence using voice-AI, and a problem-solving mindset. You’ll work at the intersection of operations, customer experience, and AI-enabled technology.

What You’ll Do

• Lead onboarding for new Caller Base clients
• Build, train and monitor virtual voice agents
• Configure call routing logic, workflows, and triggers
• Collaborate with developers to implement integrations (e.g., CRM, ticketing tools)
• Maintain documentation and SOPs for client implementation
• Communicate directly with US-based clients to understand needs and deliver solutions
• Identify opportunities to streamline setup processes or improve customer experience
• Participate in platform testing and feedback loops

Preferred Background

• 2+ years in a business analyst, onboarding specialist, or tech support role
• Experience working with AI, SaaS or call routing platforms a plus
• Familiarity with tools like Salesforce, Zendesk, and/or Twilio preferred
• Bonus: Prompting and training experience with LLM's

Requirements

• Fluent in English (written and spoken)
• Tech-savvy and comfortable learning new platforms quickly
• Highly organized, detail-oriented, and client-friendly
• Must be based in Mérida and available during EST hours

Growth Opportunity

• This role is built to scale. For the right person, this can evolve into a Senior Coordinator or Client Operations Team Lead position as we grow across markets.