Client Associate

Schneider Electric; Santiago de Querétaro; Presencial; MXN 520.201 - 867.002; Jornada completa

Descripción de la vacante

Schneider Electric is hiring a Field Sales & Account Management Professional in Santiago de Querétaro, Mexico. This role is vital for shaping customer relationships and delivering innovative energy management solutions. You'll manage client accounts, support renewals, and engage in training activities.

The ideal candidate has a Bachelor's degree in a related field, over 3 years of experience, and advanced English proficiency. The role requires travel up to 50% and offers opportunities to advance into Client Manager and other roles.

Formación

• 3+ years of experience in account management and commercial operations.
• Service and client-facing experience.
• Advanced English language proficiency.
• Willingness to travel up to 50% of the time.

Responsabilidades

• Own existing client relationships and meet revenue targets.
• Support Client Managers on complex accounts.
• Handle client contract renewals and identify upsell opportunities.

Conocimientos

Client relationship management

Sales negotiation

Business acumen

Problem-solving

Cross-selling and upselling

Educación

Bachelor’s Degree in Administration, Finance, or Sales related field

Descripción del empleo

Drive Success Through Strategic Sales Relationships! Join our dynamic team as a Field Sales & Account Management Professional where you'll have the exciting opportunity to shape customer relationships and deliver innovative energy management solutions that make a real difference.

The Client Associate role involves taking ownership of selected client accounts while supporting renewals and broader commercial activities across a portfolio. This position is designed to strengthen client relationships, enhance delivery capabilities, and build the skills necessary to progress into a full Client Manager role.

What will you do:

• Own existing client relationships, meet revenue targets, and coordinate between internal departments and the client to ensure customer service and satisfaction
• Participate in structured training programs and initiate self‑driven training on the industry and SE offerings
• Handle client contract renewals, identify upsell opportunities, and support Client Development in cross‑sell opportunities
• Support Client Managers on complex accounts, providing delivery coordination and backup client support

What will make you successful:

• Sales Pursuit: Ability to identify cross‑selling and upselling opportunities, anticipate obstacles, and continuously develop negotiation capabilities.
• Business Acumen: Understanding of key business and functional metrics, as well as growing commercial awareness.
• Segment and Solution Knowledge: Knowledge of offerings such as sustainability solutions and the ability to translate market insights into actionable client strategies.
• Account and Customer Management: Capability to build and maintain strong client relationships, ensure customer satisfaction, solve problems effectively, and support account planning and execution.
• Resource Optimization: Strong collaboration with internal teams, including Client Managers and analysts, to improve overall efficiency and deliver outcomes.

What's in it for you:

The role contributes across different client lifecycle stages, including identifying opportunities, landing new solutions, adopting services, expanding accounts, and retaining clients. The primary focus is on retention and expansion, while also supporting new business development efforts.

This position serves as a stepping stone to more advanced roles, including:

• Client Manager
• Client Development Manager
• Cleantech Project Manager

Requirements:

• Bachelor’s Degree in Administration, Finance, or Sales related field
• 3+ years of experience in account management and commercial operations, including contract renewals, client development, and identifying sales opportunities
• Service and client‑facing experience
• Ability to strengthen relationships with clients
• Advanced English language proficiency
• Willingness to travel up to 50% of the time and possess a US VISA
• Ability to work in a hybrid scheme

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.