Client Account Manager

PSC Industries; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading Software With a Service company is seeking a Client Account Manager & Inside Sales Associate to onboard new clients and support their technical needs. This remote position requires a background in technology and sales, excellent communication skills, and the ability to analyze customer needs. Responsibilities include conducting client meetings, addressing product queries, and improving customer relationships. Competitive compensation, paid time off, and performance-based bonuses are offered.

Servicios

Competitive hourly wage

Paid time off

Flexible schedule

Performance-based bonuses

Team-building activities

Formación

• Proven experience as a Technical Account Manager or similar.
• Solid technical experience with digital technologies.
• Excellent verbal and written communication skills in English.

Responsabilidades

• Conduct monthly client meetings to review KPI and confirm system functionality.
• Analyze customer needs and suggest upgrades or new features.
• Upsell additional services and conduct system training as needed.

Conocimientos

Technical background

Analytical skills

Communication skills

Problem-solving skills

Sales and marketing savvy

Herramientas

High-level technologies

WordPress

Descripción del empleo

Overview

Builder Lead Converter is a leading Software With a Service (SwaS) company specializing in home builder lead generation and sales. We are seeking a Client Account Manager & Inside Sales Associate to onboard new clients, support ongoing technical needs, and guide clients as we set up our technical service after the point of sale to ensure customer satisfaction.

At Builder Lead Converter, we understand the challenges builders and remodelers face in generating high-quality leads and converting them into sales. Our mission is to empower our clients with cutting-edge technology and unparalleled support to transform their marketing, lead generation, and sales processes. We are committed to providing a supportive and collaborative work environment where creativity and innovation thrive.

As a Client Account Manager & Inside Sales Associate, you should be tech-savvy, able to explain technical details to a non-technical audience, results-driven, and capable of providing technical, product, and business knowledge to support onboarding and strengthen customer relationships through oversight of our support team.

Responsibilities

• Conduct monthly client meetings to review KPI and confirm system functionality
• Address product-related queries promptly
• Train customers to effectively use our products
• Communicate customer feedback to developers to identify potential new features or products
• Report on product performance and propose solutions to reduce support costs
• Analyze customer needs and suggest upgrades or additional features
• Collaborate with the leadership team to win new business and increase sales
• Establish best practices through SOPs and Quality Assurance implementations
• Track clients’ monthly KPI scores to ensure continuous improvement
• Conduct Quarterly Business Reviews
• Serve as primary liaison between the company and client
• Upsell additional services
• Provide system training as needed

Qualifications

• Proven work experience as a Technical Account Manager or similar role
• Solid technical background with hands-on experience in digital technologies, specifically High-level and WordPress
• Familiarity with software and front-end development
• Ability to understand customer needs and offer timely solutions
• Excellent verbal (English) and written communication skills
• Strong analytical and problem-solving skills
• Tech, sales, and marketing savvy a plus
• Background in new home, remodeling or real estate sales a plus

Additional Details

• Location: Full-time position (40 hours/week) with a long-term US-based company
• This is a virtual position
• Off-shore applicants are encouraged to apply. Must have good and stable internet speed and possess their own technical equipment
• Working Hours: 8 am - 5 pm CDT, Mon - Fri
• Compensation: Competitive hourly wage, paid time off, floating holidays, profit sharing, flexible schedule, performance-based bonuses, and team-building activities
• Base salary + commissions