Claims Support Specialist $21,000 Monthly - Bilingüe

CONFIE; Delegación Plyas de Tijuana; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Confie, un centro de servicios compartidos en Tijuana, busca un Especialista en Soporte de Reclamaciones para ofrecer asistencia en el proceso de reclamos a los clientes. Se requiere experiencia en call center y competencias en inglés y español. Esta posición ofrece un entorno de trabajo colaborativo, capacitación continua y un paquete de beneficios competitivo que supera las exigencias legales.

Servicios

Salario competitivo con oportunidades de crecimiento profesional

Entrenamiento integral y desarrollo continuo

Ambiente laboral colaborativo y orientado al equipo

Bonificaciones por productividad

Descuentos en universidades locales

Vacaciones pagadas y prima vacacional

Formación

• Proficiencia en inglés y español (nivel B2).
• Experiencia preferida en call center o relacionada con reclamos.
• Habilidades básicas de computación y mecanografía.

Responsabilidades

• Asistir a los clientes recolectando detalles cruciales para iniciar el proceso de reclamaciones.
• Guiar a los clientes para asegurar una experiencia de reclamo eficiente.
• Proporcionar apoyo a los clientes en situaciones desafiantes.

Conocimientos

Inglés B2

Soporte al cliente

Trabajo en equipo

Educación

Educación media superior - Bachillerato General

Herramientas

Computadora

Descripción del empleo

Join the Coolest Call Center in Tijuana!
Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.
Important:
This is an on-site position. Only candidates residing in Tijuana, Rosarito, or Tecate will be considered. We do not cover relocation expenses.
A minimum B2 level of English is required for this position.
WhatsApp will be the only method for follow-up on this application.
Claims Support Specialist - Confie Tijuana
Benefits:
Competitive salary with professional growth opportunities
Comprehensive training and ongoing development
Collaborative and team-oriented work environment
Superior benefits compared to the legal requirements
Weekly pay and productivity bonuses
Rewards and recognition program
Career advancement opportunities within the company
Employee discounts on tuition with local universities
Discounts with participating local businesses
Paid training (including bonus)
Excellent location accessible via public transportation
Legal benefits
Paid vacations and vacation premium
Savings fund and voluntary savings plan
Health services institution (IMSS)
Federal Housing Credit Program (INFONAVIT/FONACOT)
Requirements:
Proficiency in both English and Spanish (B2 level)
Basic computer and typing skills
Call Center or Claims-related experience is preferred
Responsibilities:
Be the first to act Assist customers by collecting crucial details and initiating the claims process.
Guide customers with confidence Ensure a smooth and efficient claims experience by gathering essential information.
Make a difference every day Provide support and relief to customers during challenging situations.
Grow in a dynamic role Experience a fast-paced environment with opportunities for career advancement.
Dont miss out on the opportunity to be part of a growing team and make a difference in customer experience!.

-Requerimientos- Educación mínima: Educación media superior -Bachillerato General
1 año de experiencia
Palabras clave: apoyo, support, soporte, especialista