Claims & Customer Success Intern

Schaeffler; Cuautitlán Izcalli; Presencial; MXN 300.000 - 450.000; Jornada completa

Descripción de la vacante

Schaeffler Vehicle Lifetime Solutions Mexico is seeking a qualified professional to manage end-to-end customer claims, coordinate cross-functional teams, and ensure compliance with contractual and regulatory requirements. The role includes analyzing claim trends to reduce recurrent issues and presenting KPI-based improvements to enhance customer satisfaction and operational performance.

We value a candidate with a Bachelor's degree in business-related fields, advanced English, and a willingness

Formación

• Advanced English is required.
• Bachelor's degree in Business Administration, Economics, Industrial Engineering or related field.
• Other relevant qualifications may be considered.

Responsabilidades

• Managed the end-to-end customer claims process, ensuring timely investigation and resolution.
• Coordinated cross-functional teams to identify root causes and implement corrective actions.
• Maintained compliance with contractual, regulatory, and company requirements.
• Analyzed claim trends and developed preventive measures to reduce recurring issues.
• Provided regular KPI reporting and recommendations to improve customer satisfaction and operational performance.
• Negotiated claim settlements while balancing customer expectations and business objectives.
• Oversaw claim documentation, audit readiness, and risk mitigation activities.

Conocimientos

Advanced English

Educación

Bachelor's degree in Business Administration

Economics

Industrial Engineering

Descripción del empleo

Schaeffler Vehicle Lifetime Solutions Mexico is seeking a qualified professional to manage end-to-end customer claims, coordinate cross-functional teams, and ensure compliance with contractual and regulatory requirements. The role includes analyzing claim trends to reduce recurrent issues and presenting KPI-based improvements to enhance customer satisfaction and operational performance.

We value a candidate with a Bachelor's degree in business-related fields, advanced English, and a willingness