Claims and Returns Analyst

Ford Motor; Naucalpan de Juárez; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading automotive manufacturer in Naucalpan de Juárez is seeking a Logistics Coordinator to serve as a liaison between suppliers and manage claims and returns. This role requires a Bachelor's degree and strong analytical skills, alongside great communication and leadership abilities. The ideal candidate will ensure the effective processing of returns and claims while driving improvements in logistics operations.

Formación

• Proven track record in logistics or supply chain management.
• Ability to analyze claims and returns effectively.
• Comfortable dealing with internal and external conflicts.

Responsabilidades

• Process and analyze return formats within stipulated timeframes.
• Investigate claims for missing materials for justification.
• Coordinate meetings for process improvements.

Conocimientos

Great communication skills

Advanced English Language skills (oral and written)

Strong analytical skills

Leadership skills

Organizational skills

Educación

Bachelor's degree (Business, Engineering, Logistics, Supply Chain)

Herramientas

Word

Excel

Access

Descripción del empleo

Overview

To serve as a liaison and reach agreements between the logistics coordination of 3PL supplier and transportation suppliers regarding the operation of claims and returns to improve processes.

Qualifications

• Bachelor's degree (Business, Engineering, Logistics, Supply Chain) is preferred.
• PAC, MMP, WIPS, CMMS and WERS knowledge preferred.
• Great communication skills.
• Advanced English Language skills (oral and written).
• Highly organized self-starter with demonstrated leadership skills.
• Strong analytical skills and proficient in using Word and Excel; Access skills a plus.
• Demonstrated strong interpersonal skills and the ability to work in teams.
• Comfortable dealing in internal and external conflicts.
• Positive attitude to take the better decision.
• Be curious and proactive searching solutions.

DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

Responsibilities

• Process and analyze return formats (PA20) within 24 hours, claims (PA25) within 24 hours, and claims (PA293) within 72 hours.
• Investigate each of the claims for missing materials and channel the required information to the corresponding staff in order to justify the approval or rejection of the formats.
• Generate statistical reports and graphs of the behavior of the forms.
• Process of charges to Dealers for returns due to errors made by the Dealers.

Coordinate periodic meetings with the staff involved in the return and claims operation for improvements in the process.