Charter & Concierge Coordination Manager

Otaduy Yachts; San José del Cabo; On-site; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Opportunity in luxury hospitality

Collaboration with top hotels

Dynamic, fast-paced environment

Job summary

A luxury yacht management company in Los Cabos seeks a Charter & Concierge Coordination Manager to oversee yacht experiences. This role is essential for ensuring smooth operations and high-quality guest services. The ideal candidate is detail-oriented, organized, and has a background in luxury hospitality. Responsibilities include coordinating logistics and acting as the main contact for hotel concierge teams. Fluency in English and Spanish is required, along with exceptional communication skills.

Qualifications

• Extremely organized and detail-oriented.
• Comfortable managing multiple conversations and requests simultaneously.
• Professional in written communication (WhatsApp, email).
• Experienced in luxury hospitality, concierge services, yacht charters, or tourism.
• Fluent in English and Spanish.

Responsibilities

• Serve as the primary point of contact with hotel concierge teams.
• Coordinate all charter logistics from booking confirmation to departure.
• Ensure every guest experience meets luxury service standards.
• Monitor upcoming charters to anticipate potential issues.
• Collaborate with captains, crew, and sales teams to ensure flawless charters.

Skills

Organizational skills

Detail-oriented

Written communication

Luxury hospitality experience

Fluent in English

Fluent in Spanish

Job description

Otaduy Yachts is a luxury yacht charter and management company based in Los Cabos, serving some of the region’s most prestigious resorts.

We are looking for a highly organized and proactiveCharter & Concierge Coordination Managerto oversee the day-to-day coordination of yacht experiences booked through our hotel partners and direct clients.

This role is critical in ensuring every charter operates flawlessly and that our concierge partners receive immediate, professional support.

Key Responsibilities

Hotel Concierge Coordination

• Serve as the primary point of contact in WhatsApp groups with hotel concierge teams.
• Respond quickly to availability requests, pricing questions, and charter inquiries.
• Maintain strong professional relationships with concierge teams across partner hotels.
• Coordinate all charter logistics from booking confirmation to departure.
• Ensure all operational details are confirmed prior to each charter including:
• Guest information
• Transportation arrangements
• Catering and special requests
• Crew briefings
• Departure times and marina logistics

Operational Oversight

• Work closely with captains and crew to ensure charters are executed smoothly.
• Monitor upcoming charters to anticipate potential issues before they arise.
• Maintain clear internal communication with operations and sales teams.

Client Experience

• Ensure every guest experience meets Otaduy Yachts’ luxury service standards.
• Confirm special requests, celebrations, or VIP needs are handled properly.
• Follow up internally after charters to maintain quality control.

Ideal Candidate

We are looking for someone who is:

• Extremely organized and detail-oriented
• Comfortable managing multiple conversations and requests simultaneously
• Professional in written communication (WhatsApp, email)
• Experienced in luxury hospitality, concierge services, yacht charters, or tourism
• Fluent inEnglish and Spanish
• Based inLos Cabos

Experience with luxury hotels, yacht charters, or concierge departments is highly valued.

What We Offer

• Opportunity to work in the luxury hospitality and yachting industry
• Direct collaboration with top hotels and high-end clientele
• A dynamic, fast-paced environment in Los Cabos

If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you.