Change & Problem Sr. Analyst

Rockwell Automation; Ciudad de México; Presencial; USD 60,000 - 100,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Change & Problem Sr Analyst to enhance IT service management. In this role, you will lead the Change Management and Problem Management processes, ensuring minimal disruption to IT services while facilitating rapid changes and releases. Your expertise in engineering and management will contribute to continuous improvement initiatives, making a significant impact on the organization's efficiency. Join a dynamic team that values innovation and collaboration, and take pride in being part of a company that is committed to making the world a better place through technology.

Servicios

Comprehensive mindfulness programs

Volunteer Paid Time off

Donation matching program

Employee Assistance Program

Personalized wellbeing programs

On-demand digital course library

Formación

• Experience in Change, Release, and Problem Management processes.
• Strong understanding of ITIL and Agile methodologies.

Responsabilidades

• Lead Change Advisory Board meetings and manage the Change Management Office.
• Develop and oversee Problem Management processes to identify IT incident causes.

Conocimientos

Change Management

Problem Management

Risk Assessment

Impact Analysis

Agile Methodologies

Educación

Engineering degree

Herramientas

ITIL Certification

Descripción del empleo

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you, we would love to have you join us!

Job Description

As a Change & Problem Sr Analyst, you will manage the design, execution, and continuous improvement of the Change Management, Release Management, and Problem Management processes within the IT organization. You will ensure minimal disruption to IT services while allowing rapid delivery of changes and releases.

Your Responsibilities:

1. Change Management:
   • You will organize and lead the Change Advisory Board (CAB) meetings, facilitating discussions regarding proposed changes.
   • You will manage the CMO (Change Management Office) to meet policies.
   • You will develop the Change Management processes.
   • You will oversee the lifecycle of all changes, from request through implementation and closure, ensuring risk assessment, impact analysis, and documentation.
   • You will monitor change success rates, identify trends, and implement corrective actions to improve the effectiveness of the Change Management process.
2. Problem Management:
   • You will develop the Problem Management process, focusing on identifying the causes of IT incidents.
   • You will coordinate problem investigations, collaborating with technical teams to identify and document causes.
   • You will track problem resolutions, ensuring closure and preventing recurrence of incidents.
   • You will identify potential problems and implement preventative measures.
   • You will monitor problem success and insights to improve the effectiveness of the Problem Management process.

The Essentials - You Will Have:

• Engineering degree or related experience

The Preferred - You Might Also Have:

• Experience in Change, Release, and Problem Management
• Understanding of ITIL (certification)
• Familiarity with Agile methodologies (SAFe and Scrum)
• Open to new technologies and process improvements

What We Offer:

Our benefits package includes:

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

#LI-PT2

#LI-hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.