Change & Problem Sr. Analyst

Rockwell Automation; Aguascalientes; Híbrido; MXN 500,000 - 900,000; Jornada completa

Descripción de la vacante

A leading global technology firm seeks a Change & Problem Sr. Analyst to enhance Change Management and Problem Management processes. You will guide the Change Advisory Board, ensuring effective IT service delivery while minimizing disruption. Ideal candidates have an engineering background and experience in ITIL methodologies. The role features diverse responsibilities including problem resolution and process development.

Servicios

Comprehensive mindfulness programs

Volunteer Paid Time Off

Donation matching program

Employee Assistance Program

Personalized wellbeing programs

On-demand digital course library for professional development

Formación

• Degree in Engineering or equivalent experience required.
• Experience in Change, Release, and Problem Management preferred.
• Understanding of ITIL certification and Agile methodologies.

Responsabilidades

• Manage Change, Release, and Problem Management processes within IT.
• Organize Change Advisory Board meetings and oversee lifecycle of changes.
• Develop processes and coordinate problem investigations to prevent recurrence.

Conocimientos

Change Management

Problem Management

ITIL

Agile methodologies

Educación

Engineering degree or related experience

Descripción del empleo

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Change & Problem Sr. Analyst, you will manage the design, execution, and continuous improvement of the Change Management, Release Management, and Problem Management processes within the IT organization. You will ensure minimal disruption to IT services while allowing rapid delivery of changes and releases.

Your Responsibilities

• Change Management:
• Organize and lead the Change Advisory Board (CAB) meetings, facilitating discussions regarding proposed changes.
• Manage the Change Management Office (CMO) to meet policies.
• Develop Change Management processes.
• Oversee the lifecycle of all changes, from request through implementation and closure, ensuring risk assessment, impact analysis, and documentation.
• Monitor change success rates, identify trends, and implement corrective actions to improve the effectiveness of the Change Management process.
• Problem Management:
• Develop the Problem Management process, focusing on identifying the causes of IT incidents.
• Coordinate problem investigations, collaborating with technical teams to identify and document causes.
• Track problem resolutions, ensuring closure and preventing recurrence of incidents.
• Identify potential problems and implement preventative measures.
• Monitor problem success and insights to improve the effectiveness of Problem Management process.

The Essentials - You Will Have

• Engineering degree or related experience

The Preferred - You Might Also Have

• Experience in Change, Release, and Problem Management
• Understanding of ITIL (certification)
• Familiarity with Agile methodologies (SAFe and Scrum)
• Openness to new technologies and process improvements

What We Offer

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

Rockwell Automation’s hybrid policy expects employees to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.