Change Manager Sr

Concentrix; Torreón; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading customer engagement service provider is seeking a Change Manager Sr in Torreón, Mexico. This role involves developing and executing change management strategies to facilitate end-user adoption. Candidates should have at least 6 years of experience in change management, excellent communication skills, and proficiency in Salesforce. The position is full-time and requires advanced fluency in English.

Formación

• 6+ years in complex programs requiring change management expertise.
• Advanced/Fluent English level is mandatory.
• Proven track record in Sales-focused change management programs.

Responsabilidades

• Lead complex change programs and manage significant parts of larger initiatives.
• Conduct comprehensive impact analyses.
• Design and execute enablement strategies, including training and communications.

Conocimientos

Leadership

Critical thinking

Stakeholder engagement

Communication

Relationship building

Educación

Bachelor's degree in Change Management, Business Management, or related field

Herramientas

Salesforce Sales Cloud

Descripción del empleo

Job Title:

Change Manager Sr

Job Description

Concentrix is seeking a Change Manager. In this role, you will be responsible for developing and executing the change management strategy and plan, working closely with project teams and internal business partners to ensure operational success and drive end-user adoption.

We are looking for a professional with strong leadership, critical thinking, and initiative, able to build strong relationships, influence, and innovate to maximize adoption and ensure a positive end-user experience.

What you’ll be doing:

• Lead complex change programs or manage significant parts of larger initiatives.
• Conduct comprehensive impact analyses to assess change complexity.
• Design and execute enablement strategies, including training & communications.
• Collaborate with project teams to deliver end-to-end technology enablement.
• Identify and implement improvements to change management strategies & methodology.
• Build strong relationships across teams and business partners.
• Prepare executive presentations and manage change-related risks & issues.
  
  

What we’re looking for:

• Advanced/Fluent English level (mandatory)
• 6+ years in complex programs requiring change management, communications and/or training expertise.
• Salesforce Sales Cloud experience (Indirect Channel Sales a plus).
• Proven track record in Sales-focused change management programs.
• Familiarity with Finance, Compensation, and IT initiatives.
• Strong foundation in change management principles, tools, and best practices.
• Ability to thrive in ambiguity and adapt to evolving needs.
• Excellent communication, storytelling, and stakeholder engagement skills.
• Highly organized, energetic, and creative professional.
• Bachelor’s degree in Change Management, Business Management, or related field.
  
  

#Change Manager

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

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