CCaaS & CRM Integration Engineer

Corning Incorporated; Monterrey; Presencial; MXN 1.481.094 - 1.916.710; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-wide bonuses and long-term incentives

Comprehensive medical, dental, life insurance

Paid time off and Employee Assistance Program

Descripción de la vacante

Corning Incorporated is looking for a Contact Center Developer in Monterrey, Nuevo León. This role focuses on designing and building contact center solutions to enhance customer and agent experiences. Ideal candidates will have a Bachelor's degree and 7+ years of experience with CCaaS platforms.

Expect responsibilities including application development, stakeholder collaboration, and ensuring platform performance. Benefits include comprehensive insurance plans and company-wide bonuses.

Formación

• 7+ years of experience working with CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone).
• Proven ability to manage multiple priorities in a fast-paced, cross-functional environment.
• Self-driven, adaptable, and collaborative team player.

Responsabilidades

• Design (HLD/LLD), develop, and customize Contact Center applications.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Design and develop scalable and efficient Contact Center solutions.

Conocimientos

Strong programming and integration skills (Node.js, TypeScript, Python, REST APIs, OAuth)

Experience with CRM integrations (Salesforce, ServiceNow)

Solid understanding of contact center technologies (IVR, routing, omnichannel, analytics)

Educación

Bachelor's degree in Computer Science, IT, Software Engineering, or related field

Contact Center as a Service (CCaaS) or other relevant certifications

Descripción del empleo

Corning Incorporated is looking for a Contact Center Developer in Monterrey, Nuevo León. This role focuses on designing and building contact center solutions to enhance customer and agent experiences. Ideal candidates will have a Bachelor's degree and 7+ years of experience with CCaaS platforms.

Expect responsibilities including application development, stakeholder collaboration, and ensuring platform performance. Benefits include comprehensive insurance plans and company-wide bonuses.