Contact Center Developer

Corning Incorporated; Monterrey; Presencial; MXN 1.481.094 - 1.916.710; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-wide bonuses and long-term incentives

Comprehensive medical, dental, life insurance

Paid time off and Employee Assistance Program

Descripción de la vacante

Corning Incorporated is looking for a Contact Center Developer in Monterrey, Nuevo León. This role focuses on designing and building contact center solutions to enhance customer and agent experiences. Ideal candidates will have a Bachelor's degree and 7+ years of experience with CCaaS platforms.

Expect responsibilities including application development, stakeholder collaboration, and ensuring platform performance. Benefits include comprehensive insurance plans and company-wide bonuses.

Formación

• 7+ years of experience working with CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone).
• Proven ability to manage multiple priorities in a fast-paced, cross-functional environment.
• Self-driven, adaptable, and collaborative team player.

Responsabilidades

• Design (HLD/LLD), develop, and customize Contact Center applications.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Design and develop scalable and efficient Contact Center solutions.

Conocimientos

Strong programming and integration skills (Node.js, TypeScript, Python, REST APIs, OAuth)

Experience with CRM integrations (Salesforce, ServiceNow)

Solid understanding of contact center technologies (IVR, routing, omnichannel, analytics)

Educación

Bachelor's degree in Computer Science, IT, Software Engineering, or related field

Contact Center as a Service (CCaaS) or other relevant certifications

Descripción del empleo

Overview

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Role Purpose

Corning IT is seeking an exceptional professional with strong technical expertise, solution design skills, problem‑solving ability, and a focus on technical delivery. The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. The role partners with business and technical teams to translate requirements into scalable CCaaS and CRM‑integrated solutions, enhance automation and routing capabilities, ensure reliable platform performance and continuous improvement, and align with business objectives.

Key Responsibilities

• Design (HLD/LLD), develop, and customize Contact Center applications
• Participate in implementation projects across CCaaS, including requirements documentation, system configuration, development, test documentation and execution, issue identification, and resolution
• Implement complex business logic and workflows to automate processes and enhance user experience
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Design and develop scalable and efficient Contact Center solutions that adhere to best practices, standards, and design patterns
• Prepare and present code reviews, ensuring code quality and maintainability
• Integrate solutions with internal systems and third‑party applications using REST/SOAP APIs, middleware tools, and custom integrations
• Design and implement data migration strategies to ensure accurate and seamless transfer of data between systems

Required Experience / Education

• Bachelor’s degree in Computer Science, IT, Software Engineering, or related field
• 7+ years of experience working with CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone)
• Strong programming and integration skills (Node.js, TypeScript, Python, REST APIs, OAuth)
• Experience with CRM integrations (Salesforce, ServiceNow) and CI/CD practices
• Solid understanding of contact center technologies (IVR, routing, omnichannel, analytics)
• Proven ability to manage multiple priorities in a fast‑paced, cross‑functional environment
• Strong communication skills with the ability to translate business needs into technical solutions
• Self‑driven, adaptable, and collaborative team player

Desired Experience / Education

• Contact Center as a Service (CCaaS) or other relevant certifications are a plus
• In‑depth knowledge of commercial systems and experience managing IT solutions
• Experience with data analytics and reporting
• Exposure to change management practices, especially in large‑scale IT or CCaaS transformations
• Experience working with third‑party suppliers for solutions and/or services
• Ability to identify process improvement opportunities with CCaaS operations
• Understanding of regulatory requirements for CCaaS operations and data handling

Travel Requirement

• Up to 25% travel required

Benefits

• Company‑wide bonuses and long‑term incentives aligned with key business results
• Comprehensive medical, dental, life insurance, permanent disability protection, paid time off, and Employee Assistance Program
• Food coupons and structured savings fund to support long‑term financial goals
• Recognition program to celebrate successes and reward exceptional contributions

Equal Employment Opportunity

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for a reasonable accommodation related to disability or religion, please contact [e-mail].