CargoWise Application support specialist (remote)

This position is based in Mexico and is 100% remote (working from home).

Key Responsibilities

• Support Cargowise One applications for all ranks and its related peripherals development.
• Configure, setup and manage the workflow, triggers and events for the business needs and achieve the corporate objectives.
• Coordinate with users and key users in different business domains, collect requirements, perform analysis, and offer solutions and workarounds.
• Involve in Cargowise One customization on documents, setup, and documentation of the requirements against the setup.
• Formulate process mapping and gap analysis on the existing process and produce solutions by leveraging the Cargowise One applications and middlewares.
• Plan and formulate EDI engineering global initiatives and build teams for success.
• Coordinate and direct implementation projects, making detailed plans to accomplish goals.
• Manage tasks and priorities of projects based on users' expectations and KPI standards.
• Coordinate all customer & partner integration solutions, acting as the technical lead.

Required Experience

• 5 years of Cargowise One application support and management experience.
• Must have experience in registry setup, workflow, and customization experience in forwarding and related modules.
• At least 3-5 years exposure on logistics and forwarding background.
• Understanding of project management methodology of agile and regression test structure.
• Experience working with Service Now, JIRA, and Confluence (preferred but not required).

Technical Skills

• Cargowise One Workflow Design and understanding the use of event code, milestones, tasks, trigger, and macro setup in filtering.
• Business Requirement and Gap Analysis.
• Application Registry setup and change register/log update and maintenance.
• XUE and XUS analysis and understanding of EDI communications setup with carriers, airlines, and message analysis.
• Documents customization and basic understanding of SQL.
• Experience in SNOW and handling of tickets (preferred but not required).
• Experience in using TEAMS as a supporting tool and repository for document sharing.

Business Skills

• 3-5 years of logistics and forwarder experiences in both air, sea freight, warehouse, and customs operations with hands-on experience.
• Stakeholder management and communication through all levels of the organization.
• Moderate meetings and sessions for system demos, walkthroughs, and solution design meetings with different stakeholders.
• You must be authorized to work for any employer in the US.
• Be flexible to travel to other countries for on-site support and meetings where necessary.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.