Care Navigator (Contract — Mexico) Mexico (Remote) →

World Class Health; Ciudad de México; Hybrid; MXN 300,000 - 420,000; Full time

Job summary

World Class Health is seeking a Care Navigator (Contract — Mexico) to assist members with imaging, diagnostic, surgical, and clinical needs. You will work with automated outreach and navigation teams, engaging US-based members by phone, text, and email.

You’ll follow playbooks that evolve, performing outreach with strong judgment and ensuring accurate documentation in Salesforce. This is an early-stage operation with room to optimize processes as the program grows.

Qualifications

• Fluent English, spoken and written.
• Bachelor's degree; or an Associate's degree with healthcare or operations experience.
• Available to work US business hours (Eastern or Pacific).
• Comfortable making outbound calls to new contacts.

Responsibilities

• Proactively call members to introduce the World Class Health benefit.
• Establish credibility and trust during outbound calls.
• Explain benefits, coverage, cost, and facility options clearly.

Skills

Fluent English

Outbound calling

Education

Bachelor's degree

Associate's degree + healthcare/ops experience

Tools

Salesforce

Job description

World Class Health was built to solve one of healthcare’s most expensive and overlooked problems: when employees face high-stakes medical decisions, they often lack access to trusted, high-quality care at an affordable cost.

Traditional healthcare systems force patients to navigate rising costs, fragmented care, limited visibility into provider quality, and unclear out-of-pocket exposure, often during the most vulnerable moments of their lives. WCH exists to change that. Through our medically led Global Centers of Excellence platform, AI-driven insights, transparent provider relationships, and concierge care navigation, we connect patients to top 1% care globally while helping employers reduce healthcare costs and improve outcomes.

WCH focuses on high-cost specialty care episodes including orthopedics, spine, cardiac care, oncology, imaging, infusion, and complex surgical needs. Our model combines predictive analytics, proactive outreach, nurse-led care management, direct provider contracting, and transparent bundled pricing to help employers lower costs while improving the patient experience.

Our Vision - World Class Health’s vision is the compass that guides every strategic decision we make as we grow, scale, and serve more patients around the world.To create a world where everyone can access the best possible care, regardless of where they live or their circumstances.

Our Mission - To empower employees and their families to overcome geographic, financial, and informational barriers to accessing top 1% care all around the world.

Role: Care Navigator (Contract — Mexico)

Role Description

We’re looking for a Care Navigator to help members simplify how they navigate imaging and other diagnostic, surgical, and clinical needs.

You’ll work alongside automated outreach and clinical navigation teams, stepping in when a human conversation, persistence, or judgment is needed. Members you’ll speak with are US-based, so this role calls for fluent, natural English on the phone.

This is also an early-stage operation. We have playbooks, scripts, and SOPs — but they will evolve. We want someone who can execute the process well while also noticing where it can be better.

What you’ll do

• Proactively call members and introduce the World Class Health benefit
• Quickly establish credibility and trust during outbound calls
• Explain benefits in simple, member-friendly language, including coverage, expected cost, facility options, and next steps
• Follow up with members by phone, text, and email to keep cases moving
• Manage a caseload of members at different stages of the engagement and scheduling process
• Accurately document outreach, conversations, and outcomes in Salesforce
• Follow established scripts and workflows while using good judgment when a conversation does not fit the script
• Identify patterns in member behavior and share feedback to help optimize the product
• Test new messaging, outreach approaches, and workflows as the program evolves

What we’re looking for

• Fluent English, spoken and written — calls are with US-based members
• Bachelor’s degree, or an Associate’s degree combined with healthcare or operations experience
• Available to work US business hours (Eastern or Pacific, depending on team assignment)
• Comfortable making outbound calls to people you have never spoken with before