Call Center Supervisor

Call Centre Doctors; Guadalajara; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading call center organization in Guadalajara is seeking an experienced Call Center Supervisor to lead a dedicated team. You will drive sales performance and ensure compliance with industry regulations while fostering a positive work environment. The ideal candidate has at least 5 years of call center management experience, is fluent in English and Spanish, and possesses strong leadership and problem-solving skills.

Servicios

Competitive compensation

Ongoing training

Supportive environment

Career advancement opportunities

Formación

• Minimum of 5 years managing call centers.
• Ability to type at 50 WPM for efficiency.
• Perfect spoken English and Spanish.
• Proven ability to lead and improve call center operations.

Responsabilidades

• Motivate and guide the call center team.
• Implement strategies to boost sales performance.
• Oversee and refine call center processes.
• Maintain compliance with industry regulations.
• Create a positive work environment.

Conocimientos

Leadership

Sales expertise

Bilingual communication

Problem-solving

Organizational skills

Motivational skills

Descripción del empleo

Overview

JoinOurEliteTeamasaCallCenterSupervisor! Areyouaseasonedleaderwithapassionforexcellenceandaknackfor drivingsales?Doyoupossessincrediblecharisma,unwaveringconfidence,andbilingualprowessinEnglishandSpanish?Ifyoure readytotakechargeandleadadynamiccallcenterteamtonewheights,wewantYOU!

We are on the lookout for a RoofingCallCenterSupervisor to spearheadourcallcenteroperations.Thisisyourchancetoleadadedicatedteam,driveoutstandingsalesperformance,andmakeasignificantimpactintheroofingindustry.

What’sinitforyou?

• CompetitiveCompensation: Earn $10/hr withopportunitiesforperformance-basedbonuses
• OngoingTraining: Continuousskilldevelopmentandgrowthopportunities
• SupportiveEnvironment: Joinafriendlyandcollaborativeworkculture
• CareerAdvancement: Potentialforupwardmobilitywithinourrapidlygrowingcompany

What You’ll Do

• LeadandInspire: Motivateandguidethecallcenterteamtodeliverexceptionalcustomer serviceandexceedsalestargets.
• DrivePerformance: Implementstrategiestoboostsalesperformanceandachievecompanygoals.
• OptimizeProcesses: Overseeandrefinecallcenterprocessesandproceduresformaximumefficiency.
• EnsureCompliance: Maintainadherencetoindustryregulationsandcompanystandards.
• FosterGrowth: Createapositiveandproductiveworkenvironmentthatencouragesteamgrowthandsatisfaction.
• StrategizeandExecute: Developandexecuteplanstoenhancecallcenteroperationsandcustomersatisfaction.

What We’re Looking For: Essential Qualifications

• Experience: Minimumof5years managingcallcenterswithaproventrackrecordofsuccess.
• TypingSpeed: Abilitytotypeat50WPM toensureefficiencyandproductivity.
• Bilingual: Perfectspoken EnglishandSpanish tocater toadiversecustomerbase.
• Charisma: Incrediblecharismathatenergizesandengagesboththeteamandcustomers.
• SalesExpertise: 5years of experience as a hardcore salesperson, must be a sales killer.
• Confidence: Unrealconfidencetolead,makecriticaldecisions,andinspiretrust.

AdditionalRequirements

• LeadershipSkills: Provenabilitytoleadandimprovecallcenteroperations,achievingoutstandingcustomerservice.
• Problem-Solving: Strongproblem-solvingskillswiththeabilitytomakecriticaldecisionsunderpressure.
• Organization: Excellentorganizationalandtimemanagementskillstohandlemultipletasksefficiently.
• TechnicalKnowledge: Deepunderstandingofcallcentersoftwareandtechnologies.
• MotivationalSkills: Abilitytomotivatestafftoexceedtargetsandmaintainhighmorale.
• TargetManagement: Experienceinsetting,monitoring,andachievingsalesandperformancetargets.
• RegulatoryKnowledge: Knowledgeofindustryregulationsandstandardstoensurecompliance.

About Us

We'repassionateaboutprovidingcutting-edgesolarsolutionsthathelphomeownerssavemoneyandreducetheircarbonfootprint.Ourcommitmenttoexcellence,sustainability,andcustomersatisfactionsetsusapartintheroofingindustry.Joinusinmakingadifferencewhileearninggreatcommissions!

Ready to Make Waves?

Ifyoure readytoelevateyourcareerandleadahigh-performingcallcenterteamtosuccess,wewanttohearfromyou!

ApplyNow andbecomeapivotalpartofourunstoppableforce!