Call Center Customer Service Agent

18,500 $ to 21,000 $ (Gross Monthly)

15 Positions

Permanent contract

Full time

We are a dynamic and forward-thinking company focused on delivering exceptional customer support services. As we continue to expand, we are looking for skilled individuals to enhance our talented team.

What You’ll Do:

1. Engage with customers through email, chat, and phone to provide swift, accurate solutions.
2. Maintain a positive, empathetic, and professional attitude to ensure a top-notch customer experience.
3. Accurately log and document customer interactions and resolutions.
4. Develop a deep understanding of our products and services to effectively resolve inquiries.

What We’re Looking For:

1. 6 months to 1 year of experience in call center.
2. Strong communication skills and a customer-centric mindset.
3. High school diploma or equivalent.
4. Proficiency in using computers, Windows, Outlook, and MS Office.
5. Advanced English language skills.

What We Offer:

1. Competitive base salary of $18,500 MXN.
2. Attractive productivity bonuses.
3. Full legal benefits, including life insurance and grocery vouchers.

If you’re passionate about delivering outstanding customer experiences and ready to grow with us, apply now!

Requirements

High school education - General Baccalaureate

Languages

Skills

1. Multitasking
2. MS Office
3. Microsoft Outlook
4. Windows

Professional experience

About ContactPoint 360

We are a Canadian call center dedicated to delivering outstanding customer service experiences, and we’re seeking talented individuals to join our growing team.