Call Center Associate I - Mexico

IGT; Ciudad de México; Presencial; MXN 120,000 - 240,000; Jornada completa

Descripción de la vacante

An established industry player in gaming seeks a dedicated Customer Service Representative to join their team. In this role, you will be the first point of contact for clients, assisting with card activations, troubleshooting issues, and ensuring a high level of customer satisfaction. Your ability to communicate effectively and foster relationships will be key to success. This position offers a unique opportunity to contribute to a company that values diversity and inclusion, while providing engaging gaming experiences for players worldwide. If you are passionate about customer service and thrive in a collaborative environment, this role is perfect for you.

Formación

• 1 year of customer service experience preferred.
• Ability to operate a computer and perform basic data entry.

Responsabilidades

• Answer inbound calls from clients and retailers.
• Provide accurate service for card activation and troubleshooting.
• Promote excellent customer relations.

Conocimientos

Customer Service Skills

Oral Communication

Written Communication

Basic Data Entry Skills

Educación

High School Diploma or Equivalent

Herramientas

Computer Navigation

Descripción del empleo

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Responsibilities

Answers inbound calls from clients, retailers and lottery customers.

• Answers calls providing prompt, accurate, level service to Clients including: card activation, PIN replacement/reset, lost and stolen cards, and coupon conversions.
• Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation.
• Diagnose and troubleshoot problems and take appropriate action.
• Promote and enhance excellent customer relations.

Qualifications

• High School diploma or equivalent
• 1 year of customer service experience within a call center or comparable industry preferred
• Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.