Call Center Associate I - Mexico

International Game Technology; Ciudad de México; Presencial; MXN 15,000 - 25,000; Jornada completa

Descripción de la vacante

Ein führendes Unternehmen in der Gaming-Branche sucht engagierte Mitarbeiter für den Kundenservice. In dieser Rolle sind Sie das Bindeglied zwischen dem Unternehmen und unseren Kunden, indem Sie Anfragen entgegennehmen und Lösungen bereitstellen. Sie fördern exzellente Kundenbeziehungen und tragen zur Verbesserung des Kundenerlebnisses bei. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Formación

• 1 Jahr Erfahrung im Kundenservice in einem Callcenter oder vergleichbarem Bereich.
• Fähigkeit, einen Computer zu bedienen und grundlegende Dateneingabefähigkeiten.

Responsabilidades

• Beantwortung eingehender Anrufe von Kunden und Einzelhändlern.
• Diagnose und Problemlösung von Anfragen.

Conocimientos

Kundenservice

Datenverarbeitung

Kommunikationsfähigkeiten

Educación

High School Diploma

Descripción del empleo

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IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com .

Answers inbound calls from clients, retailers and lottery customers.

• Answers calls providing prompt, accurate, level service to Clients including: card activation, PIN replacement/reset, lost and stolen cards, and coupon conversions.
• Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation.
• Diagnose and troubleshoot problems and take appropriate action.
• Promote and enhance excellent customer relations.

Qualifications

• High School diploma or equivalent
• 1 year of customer service experience within a call center or comparable industry preferred
• Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills

Keys to Success

#LI-DQ1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .