Business Services Team Manager

Canonical; León; Presencial; USD 60,000 - 100,000; Jornada completa

Descripción de la vacante

Join a pioneering tech firm as a Business Services Team Manager, leading logistics and event coordination for a global team. This role demands exceptional leadership and interpersonal skills, as you will navigate complex operational challenges and ensure seamless execution of large-scale events. With a focus on accountability and integrity, you will play a crucial role in shaping company culture and teamwork. Enjoy a distributed work environment with generous benefits, including a personal learning budget and opportunities for travel. If you're ready to make a significant impact in a dynamic industry, this is the opportunity for you.

Servicios

Personal Learning and Development Budget

Annual Compensation Review

Recognition Rewards

Annual Holiday Leave

Maternity and Paternity Leave

Employee Assistance Programme

Opportunity to Travel to New Locations

Priority Pass for Travel

Travel Upgrades for Company Events

Formación

• Exceptional academic track record required from both high school and university.
• Strong leadership and management skills essential for this role.

Responsabilidades

• Oversee travel approvals, logistics, and operations for company events.
• Manage expense reviews in line with policies and ensure fairness.

Conocimientos

Leadership Skills

Interpersonal Skills

Judgment

Project Management

Event Management

Cultural Awareness

Educación

Undergraduate Degree in Technical or Business Subject

High School Diploma

Descripción del empleo

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few roles based in offices.

The company is founder led, profitable, and growing. We are hiring a Business Services Team Manager to lead efficient and effective travel, logistics, event, scheduling, expense policy, and administration.

This executive role requires outstanding coordination, planning, decision-making, budgeting, procurement, reporting, and management. It is a fast-paced and complex operation in the tech industry.

We coordinate large-scale company events which involve travel for hundreds of people from 80+ countries. We run such events four times a year, a significant investment in our ability to shape culture, teamwork, execution plans, and strategy. Our team is responsible for travel procurement and logistics, ensuring that these events run efficiently and safely. Visas, travel complications, and unexpected situations make this a complex operation to run efficiently, demanding a rigorous approach and high work ethic in the team.

This team also serves as an independent check on expense claim approval, ensuring fairness and consistency across teams and countries. This requires integrity, transparency, and accountability, and a willingness to set and politely defend the same expectations of the most senior and most junior colleagues.

Together these responsibilities amount to tens of millions in operational costs and a significant number of tactical and operational decisions.

Our team also provides traditional 'EA' services for company leads, though they do this across departments and as a consistent service rather than as personal assistants; they set and deliver to expectations on specific kinds of work. They schedule meetings, coordinate monthly reports, handle delegated approvals for travel and expenses, work across teams, coordinate with suppliers, and run small projects or initiatives.

Location: Worldwide, home-based, except in locations where we have an office, such as London, Taipei, and Beijing.

Leadership and Accountability

This team has a direct impact on every team at Canonical. It is important for them to have excellent judgment and interpersonal skills, the confidence to hold people accountable and defend positions of policy, and the work ethic to move quickly through a large volume of work. It is also essential that the team participate in every company event, from the planning and venue selection stages to scheduling, operations, and safety reviews, to ensure that they establish personal relationships with team leaders and can ensure these events run smoothly.

As a manager, your team would be responsible for:

• Travel approvals, logistics, and operations
• Expense review in line with policies
• Planning of complex company events four times a year
• Company offices that provide executive briefing and operational facilities
• Our global duty of care, health and safety programs with comprehensive policies and practices

What we are looking for:

• An exceptional academic track record from both high school and university
• An undergraduate degree in a technical or business subject
• Drive, and a track record of going above-and-beyond expectations
• Leadership and management skills
• Demonstrable good judgement in matters involving money, policy, and in-person interactions
• Ability to work in a global, multicultural organisation
• Excellent interpersonal skills, curiosity, flexibility
• Responsibility, accountability, thoughtfulness, and self-awareness
• Result-oriented, with a personal drive to meet commitments
• Ability to travel up to four times a year, for company events up to two weeks long

Additional Skills That You Might Also Bring:

• Travel industry experience
• Project management experience
• Event management and operations experience
• Business and corporate administration experience

What we offer you:

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical:

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.