Business Partner Support Manager

InterlubGroup; Zapopan; Presencial; MXN 300,000 - 420,000; Jornada completa

Descripción de la vacante

A leading lubricants company is seeking a globally minded Coordinator to bridge communication between partners and internal teams. The role involves managing customer inquiries, coordinating sample tests, and generating analytical reports. Ideal candidates possess an international business background, experience in customer service, and strong analytical skills. English proficiency is essential.

Formación

• 2-3 years experience in similar roles or customer service.
• Intermediate-advanced English (B2 or higher) mandatory.
• Basic knowledge of international trade preferred.

Responsabilidades

• Coordinate business opportunities and ensure proper monitoring in CRM.
• Handle customer inquiries, quotes, and follow-ups for deal closure.
• Generate analytical reports to inform strategic decisions.

Conocimientos

Organization

Analytical skills

Communication

Customer Service

Educación

International Business

International Relations

Industrial Engineering

Herramientas

CRM (HubSpot preferably)

Excel

Word

Descripción del empleo

Job Description

We are The Uncommon Lubricant Company, a Mexican company with over 41 years of experience transforming industries such as glass, steel, mining, and aluminum through innovative lubrication technologies.

We believe in doing things differently through technology, knowledge, and communication that truly make a difference. We're looking for someone highly organized, analytical, and globally minded who wants to grow with us and become the key link between our global commercial partners and internal teams.

Key Responsibilities

1. Follow up with technical consultants to ensure business opportunities from plant visits (Mexico & South America) are logged in the CRM and properly monitored.
2. Manage quote requests from sales representatives in coordination with business partners.
3. Coordinate sample testing and share results with partners.
4. Order Management – Agency Partnerships: Handle customer and consultant inquiries, request and deliver quotes, and follow up to ensure satisfaction and deal closure.
5. Verify customer purchase orders and forward them to business partners for processing and fulfillment.
6. Confirm shipments and ensure timely delivery.
7. Business Partners Visit Coordination: Plan visit agendas for business partners in Mexico and South America.
8. Maintain an up-to-date plant capacity database.
9. Coordinate technical support visits for equipment installation, startup, or repair.
10. Record and monitor all commission payments.
11. Generate analytical reports for strategic decisions.
12. Manage inventory levels and analyze consumption to plan timely restocking at fiscal warehouses in Italy & Netherlands.
13. Follow up on web leads, ensure prompt responses, and track quote progress.
14. Support event planning and execution in collaboration with the Branding team, including booth construction, promotional materials, social media content, and giveaways.
15. Arrange catering services and appreciation dinners for partners and clients.
16. Confirm attendance of customers through technical consultants.

Requirements

• Degrees: International Business, International Relations, Industrial Engineering, or related fields.
• Experience: 2–3 years in similar roles or in customer service.
• CRM: Experience with any CRM platform (preferably HubSpot).
• Office Tools: Proficiency in Excel, Word, and digital platforms.
• English: Intermediate–advanced level (B2 or higher) – mandatory for daily communication with partners.
• Preferred: Basic knowledge of international trade (export processes, customs documentation, and order management).

If interested, send your CV with a purpose — stand out and make a difference.